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- Tasks: Provide exceptional client care and manage reception duties in a busy environment.
- Company: Join a well-established veterinary practice that values teamwork and support.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible hours and a supportive team environment await you!
- Why this job: Make a real difference in clients' lives while gaining valuable experience.
- Qualifications: Excellent reception skills and a passion for client care; previous experience is a plus.
The predicted salary is between 12 - 15 ÂŁ per hour.
We are seeking a 9âmonth temporary Client Care Assistant to join our wellâestablished team. This is an ideal opportunity for someone who can hit the ground running and confidently take on a busy, clientâfacing role. You will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, thatâs why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave
- 5 weeksâ annual leave plus Bank Holidays, rising with length of service
- Extra âDay for Youâ, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
Youâre skilled at providing exceptional client facing care, with excellent reception skills. Youâll have good numeracy skills, with experience of using online appointment booking systems. Youâre a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What youâll be doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
Client Care Assistant - PT Temporary Contract employer: Medivet Group
Contact Detail:
Medivet Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Client Care Assistant - PT Temporary Contract
â¨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you walk in for that interview, show them youâre not just another candidate â youâre someone who genuinely cares about what they do.
â¨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when itâs your turn to shine in front of the hiring team.
â¨Tip Number 3
Donât forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows youâre engaged and interested in the role, plus it gives you a chance to find out if the job is right for you too.
â¨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, itâs a great opportunity to reiterate why youâd be a fantastic fit!
We think you need these skills to ace Client Care Assistant - PT Temporary Contract
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Client Care Assistant role. Highlight your client-facing experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about providing exceptional care and how your previous experiences make you a great fit for us. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Skills: Donât forget to mention your reception skills and experience with appointment booking systems. We love seeing candidates who can juggle multiple tasks while keeping a smile on their face, so let us know how you do it!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. Itâs super easy, and youâll be one step closer to joining our fantastic team in Solihull. We canât wait to hear from you!
How to prepare for a job interview at Medivet Group
â¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the key tasks like managing appointments and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the role.
â¨Showcase Your People Skills
Since this role is client-facing, be ready to share examples of how you've provided exceptional care in previous positions. Think about times when youâve handled difficult situations or gone above and beyond for a client. This will highlight your ability to connect with people.
â¨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing emergency appointments or dealing with an upset client. Practise your responses to these scenarios so you can show your problem-solving skills and calmness under pressure.
â¨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you assess if itâs the right fit for you.