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- Tasks: Be the friendly face that welcomes pets and their owners while managing appointments and payments.
- Company: Join Medivet, a leading veterinary care provider with a caring community.
- Benefits: Enjoy health cash plans, life assurance, generous leave, and discounts on services.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Great customer service skills and a genuine love for animals are essential.
The predicted salary is between 28800 - 43200 £ per year.
Client Care Assistant page is loaded## Client Care Assistantlocations: Warrington, Cheshiretime type: Part timeposted on: Posted Yesterdayjob requisition id: JR003597As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.Calling all animal lovers! DoThis is an opportunity to make a real difference to every pet and every client – yours will be the first face to greet them after all. As well as looking after the reception area and ensuring a great welcome for our clients, you’ll be handling payments, processing repeat prescription requests and managing appointments. You’ll need to be organised, friendly and calm in an emergency, with great customer skills and a genuine love of animals.16 hours a week as well as weekend and bank holiday duties on rotation.If this sounds like you, click Apply – our friendly team is looking forward to meeting you!### **Your career means more than a rota and a job title, that’s why we offer:****Health and wellbeing*** Health Cash Plan from day one* 24/7 counselling and wellbeing support* Life Assurance 3 x salary**Annual leave*** 5 weeks’ annual leave plus Bank Holidays, rising with length of service* Extra ‘Day for You’, a paid day off just for you**Additional support*** Cycle to Work* Season Ticket loans* Discounts on Medivet products and services### **About you**You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.### **What you’ll be doing**Typically, in this role, you’ll:* Carry out reception duties, greeting clients on arrival, and updating records* Triage the impact of emergency appointments, contacting clients and rearranging as needed* Manage the practice diary to ensure appointment availability is optimised to team skillset* Answer client phone calls and manage messages* Ensure appointment slots are available for clients to book online* Process any repeat prescription order requests* Work collaboratively within a supportive team### Get In TouchIntroduce yourself to our recruiters and we’ll get in touch if there’s a role that seems like a good match.#J-18808-Ljbffr
Client Care Assistant employer: Medivet Group
Contact Detail:
Medivet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medivet. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about client care, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion for helping others.
✨Tip Number 3
Show off your love for animals! Whether it's through volunteering or personal experiences, make sure to highlight your genuine affection for pets. This will resonate well with the team and show that you’re not just looking for a job, but a chance to make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our friendly team at Medivet. We can’t wait to meet you!
We think you need these skills to ace Client Care Assistant
Some tips for your application 🫡
Show Your Passion for Animals: Make sure to highlight your love for animals in your application. We want to see that genuine enthusiasm shine through, as it’s a key part of being a Client Care Assistant with us!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us you’re really interested in the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Medivet Group
✨Know Your Stuff About Animals
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, or even fun facts can show your genuine love for animals and impress the interviewers.
✨Show Off Your Customer Skills
Prepare examples of how you've handled customer interactions in the past. Whether it’s resolving a complaint or making someone feel welcome, demonstrating your client care skills will be key in this role.
✨Stay Calm Under Pressure
Think of scenarios where you had to manage multiple tasks at once or deal with an emergency. Practising how you would respond calmly and effectively will help you convey your ability to handle stressful situations during the interview.
✨Familiarise Yourself with Medivet
Research Medivet’s values, services, and community involvement. Showing that you understand their mission and are excited about being part of their team will make a great impression and demonstrate your commitment.