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- Tasks: Provide exceptional client care and assist with various veterinary procedures.
- Company: Join a friendly, close-knit team at Medivet Brighton.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and discounts on services.
- Why this job: Make a real difference in animal care while developing your skills.
- Qualifications: Excellent reception skills and a passion for animal wellbeing.
- Other info: Flexible working hours with no on-call requirements and great career support.
The predicted salary is between 28800 - 42000 £ per year.
Medivet Brighton is a small but very busy practice, which allows us to build strong relationships with our clients and provide genuinely personalised care. You will see a wide variety of interesting cases, and at times you may be asked to assist with procedures such as blood tests, grooming, or even working hands-on as an assistant during a C-section.
The practice is located in the heart of Brighton, offering a lovely area to explore during your lunch break. If you prefer to stay indoors, we also have two dedicated staff areas where you can relax. In-house, we are well equipped with laboratory machines, dental radiography, surgical facilities, and more. Our vets have special interests in ophthalmology and exotics, while our nursing team brings strong experience in surgery and emergency care.
We are a close-knit, friendly team looking for an outgoing individual to join our practice. Our team consists of 3 vets, 3 nurses, 2 VCAs, and 2 receptionists. We are looking for someone who can deal with clients professionally, learn quickly in a fast-paced environment, and who has a genuine passion for the wellbeing of animals and their owners — all while maintaining a positive, can-do attitude.
Contractual Hours: 40 hours/week
Shift pattern (including weekends): 4 day week of 10h + 1h lunch a day - Tues, Wed, Thurs, Fri, no weekends. If shorter days are preferred, 5 day working week options are available.
On-call requirements: none
TOIL for overtime worked.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Introduce yourself to our recruiters and we will get in touch if there’s a role that seems like a good match.
Client Care Assisstant employer: Medivet Group
Contact Detail:
Medivet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assisstant
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Medivet Brighton. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your people skills! As a Client Care Assistant, you'll be dealing with clients all day. Think about examples from your past experiences where you've provided excellent customer service or handled tricky situations. Be ready to share these during your chat!
✨Tip Number 3
Show your passion for animals! Make sure to express your love for pets and their wellbeing during the interview. Share any relevant experiences you have, whether it's volunteering at an animal shelter or caring for your own pets.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our friendly team at Medivet Brighton. Don’t miss out on this opportunity!
We think you need these skills to ace Client Care Assisstant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for animals and client care shine through. We want to see that you genuinely care about the wellbeing of both pets and their owners!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in client-facing roles. Mention any previous veterinary receptionist experience if you have it, as it’ll make you stand out to us.
Be Professional Yet Friendly: Your written communication should reflect the friendly and professional vibe we have at Medivet Brighton. Use a warm tone while keeping it professional to show you’re a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Medivet Group
✨Know the Practice Inside Out
Before your interview, take some time to research Medivet Brighton. Familiarise yourself with their services, values, and the types of cases they handle. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Client Care Skills
As a Client Care Assistant, you'll be interacting with clients regularly. Prepare examples from your past experiences where you've provided exceptional client service. Highlight your ability to remain calm under pressure and how you prioritised tasks effectively.
✨Demonstrate Your Team Spirit
This role requires a collaborative approach. Be ready to discuss how you've worked as part of a team in previous roles. Share specific instances where you contributed to a positive team environment or helped a colleague out during busy times.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle emergency situations. This shows that you're engaged and serious about the role, plus it gives you valuable insights into the practice.
