At a Glance
- Tasks: Be the friendly face of our practice, providing exceptional care and support to clients and pets.
- Company: Join Medivet, a caring family of passionate veterinary professionals.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
- Why this job: Make a real difference in a supportive team while helping pets and their owners.
- Qualifications: Excellent reception skills and a passion for client care; previous experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. This role will consist of 4 weekdays across Redruth and Camborne sites and 1:3 Saturday mornings.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Why work here?
Medivet is a family of passionate, supportive and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care.
Client Care Assistant in Camborne employer: Medivet Group
Medivet is an exceptional employer that prioritises the wellbeing and professional growth of its employees. With a supportive work culture in Redruth and Camborne, we offer generous benefits including a Health Cash Plan, extensive annual leave, and unique perks like a paid 'Day for You'. Join our passionate team where your contributions truly make a difference in providing outstanding care to pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant in Camborne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medivet. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Client Care Assistant, you'll be the face of the practice. Role-play common scenarios with friends or family to boost your confidence in handling client interactions and emergencies.
✨Tip Number 3
Be ready to showcase your flexibility! In your interview, share examples of how you've adapted to changing situations in previous roles. This will highlight your ability to stay calm under pressure, which is key for this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Medivet team. Don’t miss out on this opportunity!
We think you need these skills to ace Client Care Assistant in Camborne
Some tips for your application 🫡
Show Your Passion for Client Care:When writing your application, let your enthusiasm for providing exceptional client care shine through. We want to see how much you value the role and how you can make a difference in our clients' lives.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. Mention any previous veterinary receptionist experience and how it relates to the responsibilities of a Client Care Assistant.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the tasks mentioned in the job description, like managing appointments and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be interacting with clients and colleagues regularly. Prepare examples from your past experiences where you've provided exceptional client care or worked effectively in a team. This will highlight your ability to connect with others and handle pressure.
✨Practice Common Interview Questions
Anticipate questions related to your experience with reception duties and handling emergencies. Practising your responses can help you feel more confident. Think about how you would manage a busy day at the practice or deal with an upset client.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support their staff's wellbeing. This shows your genuine interest in the company and the role, making you stand out as a candidate.
