Responsibilities
- Serve as the first point of contact for client phone calls and visits, delivering exceptional care to clients, patients, and colleagues.
- Carry out reception duties: greet clients and update records.
- Triage the impact of emergency appointments, contact clients, and rearrange as needed.
- Manage the practice diary to optimise appointment availability to team skillset.
- Answer client phone calls, manage messages, and ensure appointment slots are available for online booking.
- Process repeat prescription order requests.
- Work collaboratively within a supportive team.
Qualifications
- Skill in providing exceptional client‑facing care with excellent reception skills.
- Good numeracy skills and experience using online appointment booking systems.
- Team player who can prioritise, remain calm under pressure, and is flexible and willing to learn.
- Previous veterinary receptionist experience is desirable.
Benefits
- Health Cash Plan from day one.
- 24/7 counselling and wellbeing support.
- Life Assurance: 3 x salary.
- Annual leave: 5 weeks' annual leave plus Bank Holidays, rising with length of service.
- Extra "Day for You", a paid day off just for you.
- Additional support: Cycle to Work, Season Ticket loans, discounts on Medivet products and services.
Weekend Client Care Assistant - Medivet Hucknall & Medivet Sherwood in Ashfield employer: Medivet Group
Medivet Group is an excellent employer that prioritises the well-being of its staff and patients alike. With a supportive work culture, competitive CPD opportunities, and a generous benefits package including private medical insurance and five weeks of annual leave, our team in Wem, Shropshire, fosters both professional growth and personal satisfaction. Join us to be part of a dedicated team making a meaningful impact in veterinary care.
