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- Tasks: Provide exceptional client care and manage reception duties in a supportive team.
- Company: Join Medivet, a caring and collaborative veterinary practice.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Why this job: Make a real difference in clients' lives while working with animals.
- Qualifications: Excellent reception skills and a passion for client care.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
As a Client Care Assistant (CCA), you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Medivet Netherfield are hiring for a Client Care Assistant. You will be working with a supportive team who work across three clinics including Sherwood, Arnold Coppice Rd & Netherfield. This is a full time role, with 1 in 8 weekends at Alfreton 24hr.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Introduce yourself to our recruiters and we will get in touch if there’s a role that seems like a good match.
Client Care Assistant in Arnold employer: Medivet Group
Contact Detail:
Medivet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant in Arnold
✨Tip Number 1
Get to know the company! Research Medivet and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in client care.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Client Care Assistant in Arnold
Some tips for your application 🫡
Show Your Passion for Client Care: When writing your application, let your enthusiasm for providing exceptional client care shine through. We want to see how much you value the role and how you can make a difference in our clients' lives.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Client Care Assistant position. Highlight your relevant skills, like reception experience and numeracy skills, so we can see why you're the perfect fit for our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great candidate for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get back to you quickly about the next steps in the hiring process.
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Client Care Assistant does. Familiarise yourself with the responsibilities listed in the job description, like managing appointments and providing exceptional client care. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients, so it's crucial to demonstrate your excellent communication skills. Prepare examples from your past experiences where you've successfully handled client interactions or resolved issues. This will highlight your ability to remain calm under pressure and prioritise client needs.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle emergency appointments or manage a busy reception area. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support staff wellbeing. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.
