Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to drive satisfaction and maximise their Medius investment.
- Company: Join Medius, a leading software development company focused on customer success.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Be a trusted advisor and influence product improvements while driving customer success.
- Qualifications: 5+ years in customer-facing roles with strong communication and analytical skills.
- Other info: Join a growing team and collaborate across regions for impactful results.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Customer Success Manager at Medius, you will work closely with high- and medium-tier customers to help them achieve measurable business outcomes and maximize the value of their Medius investment. You will play a strategic role in driving customer satisfaction, retention, and expansion, while laying the foundation for cross- and upsell opportunities. This role combines deep customer engagement, commercial expertise, and scalable success initiatives. You will act as a trusted advisor to customers and as the voice of the customer internally, influencing product, process, and organizational improvements.
Responsibilities & Duties
- Strategic Customer Engagement: Prepare, document, and maintain customer success plans, tracking progress and measuring outcomes. Conduct Customer Business Reviews with high- and medium-tier accounts, translating customer data and process insights into clear business outcomes. Partner with Account Management to lead Account Governance Meetings, including thought leadership topics, product roadmap updates, and high-level performance KPIs. Identify opportunities for additional modules or services and support the Account Management team in conversion and expansion efforts.
- Retention, Growth, and Risk Management: Proactively identify at-risk customers and collaborate cross-functionally to define and execute mitigation plans and retention strategies. Support new business sales processes by presenting the value of the post-go-live phase and long-term customer success.
- Scalable Success and Internal Collaboration: Create and deliver self-service and TechTouch content, including FAQs, tutorials, webinars, and best-practice tips. Actively participate in and drive internal development initiatives across departments, serving as the voice of the customer.
Qualifications
- 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting.
- Proven experience working with accounts payable processes and strong familiarity with the end-to-end purchase-to-pay (P2P) domain.
- Demonstrated commercial expertise, including sales results, successful commercial decisions, or revenue-driving initiatives.
Skills & Competencies
- Strong communication skills with the ability to build trusted relationships and understand customer needs.
- Deep understanding of accounts payable processes and a solid grasp of broader business processes.
- Strong commercial mindset with the ability to identify customer pain points and expansion opportunities.
- Excellent analytical and problem-solving skills with a proactive, data-driven approach.
- Experience with tools such as Salesforce, JIRA, Freshdesk, Power BI, and Microsoft Office is preferred.
About the Team
The Medius Global Customer Success Department is expanding, and you will play a key role in this growth. You will be part of the Senior Customer Success Team, reporting to the VP of Customer Success in EMEA (Sweden), and collaborating closely with colleagues across regions, including your local team in the UK.
Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: Software Development
Senior Customer Success Manager in Manchester employer: Medius
Contact Detail:
Medius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products inside out. We want you to be able to discuss how you can drive customer satisfaction and retention at Medius, so come armed with ideas and insights!
✨Tip Number 3
Showcase your success stories! When you get the chance to chat with potential employers, share specific examples of how you've helped customers achieve measurable outcomes. We love hearing about real results!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our growing team in Customer Success.
We think you need these skills to ace Senior Customer Success Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in customer engagement and any relevant commercial expertise that aligns with what we’re looking for at Medius.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven customer satisfaction and retention in previous roles. We love seeing measurable outcomes, so include any stats or success stories that demonstrate your impact.
Be Authentic: Let your personality shine through in your application. We value strong communication skills and the ability to build trusted relationships, so don’t be afraid to show us who you are and how you connect with customers.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medius
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer satisfaction, retention rates, and upsell opportunities. Being able to discuss these metrics will show your strategic mindset and readiness to drive measurable outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage at-risk customers. Prepare examples from your past experience where you successfully turned around a challenging situation or identified growth opportunities. This will demonstrate your proactive approach and commercial expertise.
✨Familiarise Yourself with Medius Products
Take some time to research Medius and its product offerings, especially in the accounts payable domain. Understanding their solutions will help you articulate how you can maximise customer value and contribute to their success. It also shows your genuine interest in the company.
✨Showcase Your Communication Skills
As a Senior Customer Success Manager, strong communication is key. Be prepared to discuss how you've built trusted relationships with clients in the past. Use clear, concise language during the interview to demonstrate your ability to convey complex information effectively, which is crucial for engaging with high- and medium-tier customers.
