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- Tasks: Drive customer satisfaction and retention for high- and medium-tier clients.
- Company: Leading software company based in Manchester with a focus on customer success.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Why this job: Make a real impact on customer success and help businesses thrive.
- Qualifications: 5+ years in a customer-facing role with strong analytical skills.
- Other info: Join a dynamic team and influence customer success across regions.
The predicted salary is between 42000 - 84000 £ per year.
A leading software company in Manchester is seeking a Senior Customer Success Manager to drive customer satisfaction and retention. You will work closely with high- and medium-tier customers, ensuring they achieve measurable business outcomes and maximize their investment. This role requires over 5 years in a customer-facing position, strong analytical abilities, and familiarity with accounts payable processes. Join a growing team and impact customer success across regions.
Senior Customer Success Lead - Growth & Retention in Manchester employer: Medius
Contact Detail:
Medius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Lead - Growth & Retention in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Customer Success Lead role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its customer success strategies. We want to see you shine, so think about how your experience aligns with their goals and be ready to share specific examples of how you've driven customer satisfaction and retention in the past.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, shoot a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It shows you’re genuinely interested and keeps you top of mind.
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills. Plus, applying directly can sometimes give you a leg up in the hiring process, so don’t miss out on that opportunity!
We think you need these skills to ace Senior Customer Success Lead - Growth & Retention in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and retention. We want to see how you've driven satisfaction and measurable outcomes for customers, so don’t hold back on those achievements!
Showcase Analytical Skills: Since strong analytical abilities are key for this role, include examples of how you've used data to improve customer experiences or drive retention. We love seeing numbers that tell a story!
Highlight Relevant Experience: With over 5 years in a customer-facing position being a must, make sure you clearly outline your relevant roles. We’re looking for specific examples that demonstrate your expertise in managing high- and medium-tier customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Medius
✨Know Your Customer Success Metrics
Make sure you understand key customer success metrics and how they relate to growth and retention. Be ready to discuss specific examples from your past experience where you've driven measurable outcomes for customers.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing how you've used data to inform decisions in previous roles. Bring examples of how you've identified trends or issues in customer accounts and the actions you took to address them.
✨Familiarity with Accounts Payable Processes
Brush up on accounts payable processes, as this role requires familiarity with them. Be prepared to explain how understanding these processes can enhance customer satisfaction and retention.
✨Engage with the Team's Vision
Research the company’s mission and values, and think about how your personal goals align with their vision. During the interview, express your enthusiasm for joining a growing team and how you can contribute to customer success across regions.
