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For Companies At a Glance
- Tasks: Engage with customers to drive satisfaction and maximise their investment in our solutions.
- Company: Join a global leader in cloud-based spend management solutions with a collaborative culture.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers succeed and shaping the future of finance.
- Qualifications: Strong communication skills and a passion for customer success and technology.
- Other info: Be part of a diverse team where innovation and curiosity are celebrated.
The predicted salary is between 28800 - 48000 £ per year.
At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that’s transforming the future of finance with AI or finding balance to go home on time.
Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen.
We’re more than a software company. We’re a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future.
Our Values
- Connect – We believe in the power of people—individually and collectively—and our success depends on understanding and respecting each other.
- Question – We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution.
- Own – We are thorough, thoughtful, and decisive. We anticipate what’s next, what a customer might need, and then we deliver. That’s how we get things done. And that’s how we remain a leader. Customers trust us to do our job so that they can focus on what they do best.
At Medius, you’ll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you’re passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work — your impact is global.
Overview
As a Customer Success Manager at Medius, you will work closely with high- and medium-tier customers to help them achieve measurable business outcomes and maximize the value of their Medius investment. You will play a strategic role in driving customer satisfaction, retention, and expansion, while laying the foundation for cross- and upsell opportunities. This role combines deep customer engagement, commercial expertise, and scalable success initiatives. You will act as a trusted advisor to customers and as the voice of the customer internally, influencing product, process, and organizational improvements.
Responsibilities And Duties
- Strategic Customer Engagement
- Prepare, document, and maintain customer success plans, tracking progress and measuring outcomes.
- Conduct Customer Business Reviews with high- and medium-tier accounts, translating customer data and process insights into clear business outcomes.
Customer Success Manager in London employer: Medius
Contact Detail:
Medius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Medius. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Medius and its culture. Show us you understand our values and how you can contribute to our mission of simplifying finance.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Customer Success Manager role. We want to hear how you can drive customer satisfaction and retention.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for technology and customer success shine through. We want to see how your values align with ours at Medius, so don’t hold back on sharing what excites you about this role!
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager position. Highlight relevant experiences that demonstrate your ability to engage with customers and drive satisfaction. We love seeing how you can connect your skills to our mission!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities of the role. We appreciate a well-structured application that makes it easy for us to see your potential!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll get a feel for our online culture. Plus, it’s super easy and quick!
How to prepare for a job interview at Medius
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to Medius's solutions. Be ready to discuss how you’ve used data to drive customer satisfaction and retention in your previous roles.
✨Showcase Your Problem-Solving Skills
Medius values problem-solvers, so prepare examples of challenges you've faced with customers and how you resolved them. Highlight your ability to think critically and adapt to different situations.
✨Emphasise Collaboration and Communication
As a Customer Success Manager, you'll need to work closely with various teams. Share experiences where you successfully collaborated with others to achieve a common goal, showcasing your communication skills and teamwork.
✨Align with Medius's Values
Familiarise yourself with Medius's core values: Connect, Question, and Own. Think of specific instances where you've demonstrated these values in your work, and be prepared to discuss how you can embody them as part of their team.