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For Companies At a Glance
- Tasks: Manage technical resources and improve operational workflows for project delivery.
- Company: Join Medius, a global leader in cloud-based spend management solutions.
- Benefits: Enjoy competitive pay, health coverage, and opportunities for professional growth.
- Other info: Work in a fast-paced, supportive culture focused on continuous improvement.
- Why this job: Be part of a dynamic team transforming finance with innovative technology.
- Qualifications: Experience in operations or project coordination within a tech environment.
The predicted salary is between 60000 - 75000 ÂŁ per year.
About Us
At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that’s transforming the future of finance with AI or finding balance to go home on time. Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud‑based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen. We’re more than a software company. We’re a team of problem‑solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future.
Job overview
We are seeking a highly organized and proactive Technical Operations Manager to support the effective delivery of services across our EMEA region. This role sits at the intersection of resource planning, technical operations, and continuous improvement, ensuring optimal utilisation of technical teams while driving efficiency across project delivery and support functions. The successful candidate will play a key role in aligning delivery demands with available resources, improving operational workflows, and supporting the ongoing technical enablement strategy in line with business growth and product direction.
Responsibilities and Duties
- Resource Planning & Scheduling
- Own and manage the allocation of technical resources in response to requests from Delivery Managers and Project Managers.
- Maintain and optimise resource schedules, ensuring alignment with project priorities and timelines.
- Continuously monitor resource utilisation and adjust allocations to maximise efficiency and delivery outcomes.
- Project & Change Coordination
- Track and manage changes across active projects, updating resourcing plans accordingly.
- Collaborate closely with Delivery and Project Management teams to ensure transparency and alignment on resource impacts.
- Technical Support Triage
- Act as a central point for triaging incoming technical support requests.
- Assign appropriate technical resources based on priority, complexity, and skillset.
- Ensure timely resolution by monitoring progress and escalating where necessary.
- Operational Efficiency & Continuous Improvement
- Evaluate how technical resources are utilized across projects and support activities.
- Identify inefficiencies, bottlenecks, and opportunities for optimisation in scheduling and delivery practices.
- Lead or contribute to change management initiatives, engaging with CXO leadership and cross‑functional teams.
- Recommend and implement system and process improvements to enhance visibility, tracking, and operational efficiency.
- Technical Enablement Support
- Support the coordination and organization of technical enablement initiatives across the business.
- Work with enablement teams to facilitate cross‑training of Technical Consultants on additional ERP systems aligned with company strategy.
- Assist in enabling Application Consultants to deploy standard ERP connectors with reduced dependency on Technical Consultants.
- Contribute to the upskilling of the wider Medius functions, improving self‑sufficiency in handling standard technical and ERP‑related issues.
- People Management (EMEA)
- Provide line management support for selected team members within the EMEA region, as required.
- Support performance management, development planning, and team engagement initiatives in collaboration with senior leadership.
Qualifications
- Proven experience in change management, resource management, operations, or project coordination within a SaaS or technology‑driven environment.
- Strong understanding of project delivery lifecycles and technical support processes.
- Ability to manage competing priorities and make data‑driven decisions in a fast‑paced environment.
- Experience driving operational improvements and change management initiatives.
- Excellent stakeholder management skills, with the ability to influence at all levels, including senior leadership (CXO).
- Strong organisational skills with high attention to detail and process discipline.
- Familiarity with ERP systems and technical consulting environments is highly desirable.
Personal Attributes
- Highly analytical with a continuous improvement mindset.
- Proactive, solution‑oriented, and adaptable.
- Strong communicator with the ability to coordinate across distributed teams.
- Comfortable working in a dynamic, scaling SaaS organisation.
Technical Operations Manager in Manchester employer: Medius AB
Contact Detail:
Medius AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Technical Operations Manager. Keep it concise and focus on how you can solve their problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Technical Operations Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Operations Manager role. Highlight your experience in resource management and operational efficiency, as these are key aspects of the job. We want to see how your skills align with our mission at Medius!
Showcase Your Problem-Solving Skills: In your application, don’t just list your qualifications; share specific examples of how you've tackled challenges in previous roles. We love a good story about innovation and collaboration, so let us know how you’ve made a difference in your past positions.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate clarity, and it helps us understand your experience better!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Medius!
How to prepare for a job interview at Medius AB
✨Know Your Stuff
Make sure you understand the technical aspects of the role. Brush up on resource management, project delivery lifecycles, and any relevant ERP systems. Being able to discuss these topics confidently will show that you're serious about the position.
✨Show Your Problem-Solving Skills
Medius values innovation and efficiency, so come prepared with examples of how you've improved processes or solved complex issues in previous roles. Think of specific situations where your actions led to better outcomes and be ready to share them.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about their current projects or challenges they face. This shows your interest in the company and helps you gauge if it’s the right fit for you.
✨Demonstrate Your Team Spirit
As a Technical Operations Manager, collaboration is key. Share experiences where you’ve successfully worked with cross-functional teams or managed stakeholders. Highlight your ability to influence and communicate effectively at all levels.