At a Glance
- Tasks: Lead a dynamic team to optimise order fulfilment and enhance customer experience.
- Company: Join Gopuff, a cutting-edge company revolutionising grocery delivery.
- Benefits: Enjoy competitive pay, health benefits, and exciting career growth opportunities.
- Other info: Inclusive workplace that values diversity and offers great advancement potential.
- Why this job: Be part of a fast-paced environment where your leadership makes a real impact.
- Qualifications: 3+ years in management with a focus on retail or logistics.
The predicted salary is between 40000 - 50000 £ per year.
Gopuff is an innovative and rapidly evolving company operating at the intersection of technology, retailing and last‑mile fulfilment in the grocery delivery space.
We are dedicated to redefining the way products are delivered to customers, leveraging cutting‑edge technology and a customer‑centric approach.
As a Site Leader of a Gopuff Micro Fulfilment Centre (MFC), you will play a pivotal role in delivering best‑in‑class customer order fulfilment.
This is an intense and fast‑paced role within Gopuff, which requires drive, grit, great attention to detail and a people‑first focus.
If you are a results‑oriented, customer‑centric leader with a deep passion for the retail and logistics industry, we warmly invite you to apply and become an integral part of our team.
Key Responsibilities
- Team Leadership
- Recruit, train, and manage a team of dedicated operations supervisors & associates. Responsible for fostering a positive and collaborative work environment.
- Inventory Management
- Ensure accurate stock levels, minimising out‑of‑stock and overstock situations, through overseeing adherence to inventory control and replenishment processes.
- Order Fulfilment
- Monitor and optimise order accuracy and timeliness within the MFC.
- Customer Experience
- Uphold the highest standards of customer service and satisfaction. Responsible for addressing all customer inquiries, concerns, and escalations in a timely manner.
- Financial Management
- Full P&L responsibility for the MFC’s financial performance, ensuring cost‑effective operations and resource allocation.
- Compliance & Quality
- Adhere to all company policies, including safety protocols and regulatory requirements.
Responsible for conducting regular safety inspections and promoting a safe working environment.
- Operational Performance
- Track and analyse key performance indicators (KPIs) related to order fulfilment, inventory management, and team productivity.
Responsible for developing and executing action plans to meet or exceed performance targets.
Requirements
- 3+ years of managerial experience in retail, hospitality, warehousing, or logistics.
- Proven ability to work in a fast‑paced, dynamic environment with strong organisational and time‑management skills.
- Strong process focus with experience in operational excellence and delivering on compliance.
- Proficiency in using data analytics and tools for continuous operational improvements.
- Willing to travel as necessary to fulfil day‑to‑day duties.
- Able to work weekends and late nights.
- Ability to work full time on site in Cambridge MFC, CB1 3EW.
Benefits
- Competitive salary and performance‑based incentives.
- Company RSU’s (Restricted Stock Units).
- Health, dental and vision medical insurance.
- Gopuff employee rewards (including brand partnership deals).
- Opportunities for career advancement in a fast‑paced startup environment.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws.
We believe in diversity and encourage any qualified individual to apply.
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