At a Glance
- Tasks: Design and deliver innovative customer solutions in networking, voice, and security.
- Company: Join Macquarie Telecom, a dynamic player in the tech industry.
- Benefits: Ongoing learning, certifications, and exposure to cutting-edge technologies.
- Other info: Collaborative culture focused on technical excellence and customer experience.
- Why this job: Make a real impact by solving complex technical challenges for enterprise customers.
- Qualifications: 5+ years in telecommunications with strong problem-solving skills.
The predicted salary is between 60000 - 75000 £ per year.
About Us
There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.
The Opportunity
At Macquarie Technology Group, we're not your typical technology company. We're Australia's data centre, cloud, cyber security and telecom provider for mid-market and enterprise customers, and we're growing. We're looking for a Customer Solutions Engineer to join our Telecom Service Delivery team. This is a hands-on technical role responsible for the design, technical approval, implementation and delivery of customer solutions across our networking, voice, security and data services portfolio.
Working closely with Project Managers, customers, vendors and engineering teams, you'll own the technical outcome from post-sales through to operational handover. You'll play a key role in ensuring customer solutions are delivered to the highest standards while providing a great customer experience throughout the project lifecycle. This role is ideal for someone who enjoys solving complex technical challenges, working directly with customers and designing managed secure network solutions across a broad range of SD-WAN, cloud, DR, voice, security technologies and access networks.
What You'll Be Doing:
- Reviewing and approving customer solutions to ensure they are technically sound and deliverable.
- Producing detailed solution designs and supporting non-standard customer requirements.
- Delivering secure networking, SD-WAN, voice and security solutions for enterprise customers.
- Managing projects through implementation, testing and operational handover.
- Supporting customer projects across SD-WAN, Cloud, SIP, SWG, ZTNA, DLP, CASB and broader Telco technologies.
- Working directly with customers to validate requirements, coordinate implementation activities and conduct testing.
- Collaborating with Project Managers, Service Assurance, Product, Architecture and Operational teams to ensure successful customer outcomes.
- Maintaining accurate technical documentation and solution records.
- Providing technical leadership and guidance to internal and external stakeholders.
- Driving continuous improvement across delivery processes and customer environments. Using AI, scripting and automation is strongly encouraged.
About You:
- A hands-on engineer who enjoys designing and delivering customer solutions.
- Comfortable working directly with customers and building trusted relationships.
- Able to confidently engage both technical and non-technical stakeholders.
- Strong problem solver who enjoys troubleshooting complex technical issues.
- Highly organised and capable of managing multiple customer projects and priorities.
- Demonstrates ownership, accountability and attention to detail.
- Naturally curious and committed to continuous learning and technical development.
- Calm under pressure and capable of managing critical implementation activities.
- Passionate about delivering exceptional customer outcomes.
Required Skills & Experience:
- 5+ years' experience across telecommunications, networking or infrastructure environments.
- Experience delivering customer solutions across enterprise networking and security technologies.
- Strong understanding of MPLS, BGP, SD-WAN, security routing and switching technologies.
- Hands-on experience provisioning and configuring vendor solutions including Cisco, Juniper, Velocloud, Fortinet or Netskope networking environments.
- Experience working with SIP and voice technologies.
- Experience deploying and supporting SD-WAN solutions.
- Experience configuring and supporting Fortinet firewall technologies.
- Strong troubleshooting and problem-solving capability.
- Excellent written and verbal communication skills.
- Experience working directly with customers in a project delivery environment.
- CCNA, JNCIA, CCNP, JNCIS or equivalent networking certifications.
Why Join Macquarie Telecom?
You'll join a team that values technical excellence, ownership, collaboration and customer experience. You'll have the opportunity to work across a broad range of networking, voice, security and infrastructure technologies while partnering with some of Australia's leading enterprise and government organisations. We invest heavily in our people, support ongoing learning and certifications, and provide the opportunity to work on complex customer environments using best in class vendor technologies including Velocloud, Fortinet, Netskope, Cisco and Juniper solutions.
Customer Solutions Engineer in London employer: Medium
Join a dynamic and rapidly expanding Commissioning Agency that prioritises employee growth and development. With a strong focus on collaboration and innovation, we offer a supportive work culture where your contributions are valued, and you can thrive in a fast-paced environment. Enjoy competitive benefits and the opportunity to engage with industry leaders while building a meaningful career in recruitment within the engineering and data centre sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Engineer in London
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Medium and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Medium.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Customer Solutions Engineer in London
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Medium.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Medium.
How to prepare for a job interview at Medium
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
