At a Glance
- Tasks: Deliver exceptional service and manage front desk operations at our vibrant clinic.
- Company: Join Myo, a leading wellness clinic in Yorkville with a focus on client care.
- Benefits: Enjoy 100% employer-paid health benefits, mental health support, and competitive pay.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team making a real difference in clients' lives.
- Qualifications: 1+ years in customer service; love for client interactions and teamwork.
The predicted salary is between 18500 - 22500 £ per year.
Front Desk Associates (FDA) at Myo are responsible for providing exceptional service and hospitality, managing all aspects of clinic front desk operational tasks, and providing consistent support to our team of clinicians treating at each clinic.
What You'll Do
- Provide all clients exceptional service and hospitality in line with Myodetox standards.
- Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication.
- Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management.
- Ensure all claims, invoices, transactions are submitted and filed accurately.
- Maintain clean, consistent client notes for seamless service to each client.
- Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks.
- Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned.
- Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next.
- Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant.
Who We're Looking For
- You have 1+ years of experience working in a customer service and/or hospitality role.
- You must be able to work a minimum of 3 shifts per week.
- You care deeply about ensuring positive client interactions and experiences.
- You are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic.
- You pay attention to every detail - small or big.
- You’re passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients.
- You perform your job duties with consideration and care for business driving booking strategies.
- You thrive in a fast paced environment.
- You are innately curious, always seeking to solve problems, answer questions and better your work product.
- You show up as your authentic self day in and day out, making your voice heard.
- You prioritize your own physical and mental health so you can show up as your best version in the workplace.
Myo Benefits + Perks:
- 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify).
- Group RRSP with Profit-Sharing Employer Match.
- Discounted Pet Insurance through SPOT.
- Complimentary paid staff treatment sessions.
- Bonus payout for referral of new team members.
- Employer-paid Mental Health Support through Homewood.
- $18.50 - $21.50 an hour.
Front Desk Associate - Yorkville employer: Medium
Myo - Yorkville is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where Front Desk Associates can thrive. With 100% employer-paid extended health benefits, mental health support, and opportunities for career advancement, Myo fosters a collaborative environment that values each team member's contributions while ensuring a positive client experience in the heart of Toronto.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Associate - Yorkville
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Medium. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Medium before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front Desk Associate - Yorkville
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Medium:Your cover letter is your chance to shine! Tell us why you want to work at Medium specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Medium!
How to prepare for a job interview at Medium
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
