At a Glance
- Tasks: Support Gas and Power clients by understanding their needs and aligning them with our solutions.
- Company: Join Kpler, a leader in simplifying global trade information for energy and commodities.
- Benefits: Inclusive culture, diverse team, and opportunities for personal and professional growth.
- Other info: Embrace a dynamic environment where your unique perspective is valued.
- Why this job: Make a real impact in the energy sector while building strong client relationships.
- Qualifications: 2+ years in customer success, preferably in Energy Transition or Data Solutions.
The predicted salary is between 35000 - 45000 € per year.
At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.
As a Customer Success Associate, you will play a key role in supporting our Gas and Power clients by understanding their needs and aligning them with our solutions. Your in-depth knowledge of our Gas and Power offerings will be critical to the client’s success. Every day brings new challenges and opportunities for a Kplerian CSA!
Responsibilities- Client Portfolio Management: Proactively oversee the Gas and Power portfolio with a focus on revenue retention and growth, particularly in the relevant sector.
- Gas and Power Industry Expertise: Establish yourself as a trusted Gas and Power expert internally and externally, providing effective support to clients and ensuring their long-term success as a key.
- Coach users to be experts on our terminal, FTP, API and data integration.
- Client Relationships: Build and maintain strong relationships with users and key contacts across the Power accounts that will drive retention and engagement goals.
- Collaboration with Commercial teams: Working closely with the commercial teams to define priorities across accounts and align on goals for retention and growth.
- Client Health Monitoring: Monitor client health and execute initiatives to maintain strong engagement levels (e.g. minimise zero usage, establish champions etc).
- Cross-Functional Collaboration: Collaborating with product, support and commercial teams to provide a structured, unified approach to client success.
- Product Communication: Staying up-to-date on product releases, bugs, and updates, and communicating these to clients in a timely manner.
- Creative Client Engagement: Implement creative strategies to engage clients and increase Kpler’s visibility across the user base.
- Support the wide Customer Success team: Leverage your expertise of Kpler’s Gas and Power products to support the broader Customer Success (CS) team, offering guidance and training where needed.
- As you will be the primary Gas and Power expert within CS, you’ll manage your own portfolio while also providing guidance on gas and power-related inquiries and training for the rest of the team.
- A strong understanding of our Gas and Power solutions is essential, and you are expected to proactively share this knowledge with the wider team.
- +2 years customer success management experience in Energy Transition, Fintech or Data Solutions.
- We would be especially interested to hear from you if you possess experience within the Gas or Power industry.
- Outgoing, personable and a client-focused person.
- Technical aptitude and ability to articulate technical concepts with both technical and non-technical audiences.
- Experience with programming languages is not mandatory to this role; however, familiarity with APIs, data structures and other technical concepts is greatly advantageous.
- Someone who is empathic, listens and understands the customer’s needs through strong relationship building.
- Genuinely care about your clients and take ownership of projects ensuring success from start to finish.
- Capable of adapting to the needs of users in financial firms, ranging from banks to hedge funds and/or physical trading houses/energy majors and service & consultancy providers.
Our People Pledge: Don’t meet every single requirement? Research shows that women and people of colour are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team. Kpler is committed to providing a fair, inclusive and diverse work environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
Customer Success Associate - Gas and Power employer: Medium
At Kpler, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Customer Success Associate in the Gas and Power sector, you will benefit from unparalleled support, continuous learning opportunities, and the chance to collaborate with a diverse team of experts dedicated to driving client success. Our commitment to innovation and employee growth ensures that every day presents new challenges and rewarding experiences in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate - Gas and Power
✨Tip Number 1
Get to know Kpler inside out! Familiarise yourself with our Gas and Power offerings, as well as the latest industry trends. This way, when you chat with us, you can show off your knowledge and how you can help our clients succeed.
✨Tip Number 2
Networking is key! Reach out to current or former employees on LinkedIn to get the inside scoop on what it’s like to work at Kpler. Plus, they might even give you some tips on how to ace the interview!
✨Tip Number 3
Prepare for those tricky questions! Think about how your past experiences align with the responsibilities of a Customer Success Associate. We want to see how you’ve tackled challenges and built relationships in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Kpler team!
We think you need these skills to ace Customer Success Associate - Gas and Power
Some tips for your application 🫡
Show Your Passion for the Industry:When writing your application, let your enthusiasm for the Gas and Power sector shine through. We want to see how your experience aligns with our mission of simplifying complex markets and empowering clients.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experiences that match the job description. We love seeing how you can bring your unique skills to the table, especially in customer success management.
Be Personable and Authentic:We’re looking for someone who’s outgoing and client-focused. Use your application to showcase your personality and how you build relationships. A genuine connection can make all the difference!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Medium
✨Know Your Stuff
Make sure you have a solid understanding of Kpler's Gas and Power offerings. Familiarise yourself with the latest trends in the energy sector and be ready to discuss how these insights can benefit clients. This will show your genuine interest and expertise during the interview.
✨Build Rapport
Since this role is all about client relationships, practice building rapport with your interviewers. Be personable, listen actively, and engage in a two-way conversation. This will demonstrate your ability to connect with clients and understand their needs.
✨Showcase Problem-Solving Skills
Prepare examples of how you've successfully managed client portfolios or resolved issues in previous roles. Highlight your ability to adapt and find creative solutions, as this is crucial for a Customer Success Associate at Kpler.
✨Ask Insightful Questions
Come prepared with thoughtful questions about Kpler's approach to client success and how they measure engagement. This not only shows your enthusiasm for the role but also your strategic thinking regarding client relationships and retention.
