At a Glance
- Tasks: Be the go-to person for clients, helping them maximise value and grow their businesses.
- Company: Join a cutting-edge software and fintech company dedicated to service professionals worldwide.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: We value diverse backgrounds and encourage all to apply, even if you don't meet every requirement.
- Why this job: Make a real impact by driving client success and advocating for innovative solutions.
- Qualifications: 3+ years in SaaS or account management; understanding of key SaaS metrics.
The predicted salary is between 70000 - 90000 £ per year.
We build innovative software and fintech solutions for service professionals worldwide, helping them run and grow their businesses. As a member of our high‑impact Customer Success team, you will serve as the primary point of contact for clients, ensuring they obtain maximum value from the WorkWave platform and assisting with upsell opportunities.
WHAT YOU'LL DO:
- Own the client relationship: act as the main point of contact for accounts, ensuring they maximize value and collaborating with Account Managers for a 360 view and upsell support.
- Drive proactive growth: anticipate client needs, identify expansion opportunities, and align solutions with business goals.
- Master the product: become the internal expert on WorkWave features and benefits for clients.
- Advocate for the product: provide feedback to Product and Engineering based on feature usage insights.
- Navigate complexity: manage the nuances of client needs and provide data‑driven insights to help them grow.
WHAT YOU'LL BRING:
- 3+ years of experience in SaaS renewals, CS, professional services or account management at the mid‑market or enterprise level.
- Understanding of SaaS metrics (ARR, GRR, NRR, and churn) and their impact on company valuation.
- Experience with Planhat or a similar CSP is a plus.
- Bachelor’s degree required.
£50,000 - £52,500 a year
We are an equal‑opportunity employer. All applicants will be considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you feel you could make an impact even if your experience does not align perfectly with every qualification, we encourage you to apply.
Customer Success Manager in Brierley Hill employer: Medium
As a leading innovator in software and fintech solutions, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and collaboration. Our Customer Success team is at the forefront of client engagement, offering a supportive environment where you can thrive while helping service professionals maximise their business potential. With competitive salaries and a commitment to diversity and inclusion, we provide a rewarding career path for those looking to make a meaningful impact in the tech industry.
