At a Glance
- Tasks: Support customers by answering enquiries and managing shipping documents efficiently.
- Company: Join Mediterranean Shipping Company, a leader in global shipping services.
- Benefits: Enjoy a full-time, permanent role with opportunities for personal and professional growth.
- Other info: This role offers a chance to contribute to the success of a leading company.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction.
- Qualifications: Strong communication skills and attention to detail are essential; teamwork is key.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Service Coordinator (Import Key Accounts - BCO), Ipswich
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Client:
Mediterranean Shipping Company
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
917f00391a83
Job Views:
6
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
Customer Service Coordinator - Import Key Accounts (BCO)
Full time, Permanent
We are looking for a Customer Service Coordinator to work within our Import Customer Service department. Excellent communication skills are required, to support both internal and external customers, answering enquiries quickly and professionally. The successful candidate will work within the BCO Key Accounts team to ensure all aspects of the role are handled efficiently and accurately, within the set KPI’s.
At MSC UK, our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us.
Skills and experience you’ll bring to us
At MSC we work as a team, we require someone with an excellent work ethic and attention to detail in order to keep excelling. We would like you to bring strong teamworking skills as well as drive and determination to excel at in your role to not just develop the team, but to develop yourself.
You will need strong communication skills and an eye for detail. Day to day, you will be using your communication skills to relay accurate and timely information to our customers, both written and verbal, providing a high level service to all MSC clients.
How you will help us and what you can expect
In this role, you will be providing efficient and effective customer service and communication to our customers across the world, ensuring that their shipping documents are accurate and error free. You will be a point of contact for our customers with the ability to manage your own workload to work in line with MSC and your team’s KPI’s.
This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success.
The key responsibilities for this role also include:
- Booking line deliveries and releasing merchant containers in line with customer instructions
- Ensure all documentation and funds (where appropriate) are received
- Manage containers off quay in accordance with commercial agreements
- Provide customer reports within agreed deadlines
- Contribute towards ideas & discussions for department evolution
- Utilise training plans to increase knowledge & experience
- Ensure flexible approach to colleagues and workload
If you feel that this is the next step in your career, please apply now.
#J-18808-LjbffrCustomer Service Coordinator (Import Key Accounts - BCO) in Ipswich employer: Mediterranean Shipping Company
At Mediterranean Shipping Company (MSC), we pride ourselves on fostering a collaborative and dynamic work environment in Ipswich, where our employees are empowered to excel in their roles. As a Customer Service Coordinator, you will benefit from comprehensive training and development opportunities, ensuring your growth within the company while contributing to our mission of delivering exceptional service to our global clientele. Join us to be part of a team that values communication, teamwork, and a commitment to excellence.
Contact Details:
Mediterranean Shipping Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator (Import Key Accounts - BCO) in Ipswich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mediterranean Shipping Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mediterranean Shipping Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator (Import Key Accounts - BCO) in Ipswich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mediterranean Shipping Company:Your cover letter is your chance to shine! Tell us why you want to work at Mediterranean Shipping Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mediterranean Shipping Company!
How to prepare for a job interview at Mediterranean Shipping Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
