At a Glance
- Tasks: Support customers by answering enquiries and managing shipping documents efficiently.
- Company: Join Mediterranean Shipping Company, a leader in global shipping services.
- Benefits: Enjoy a full-time, permanent role with opportunities for personal and professional growth.
- Other info: This role offers a chance to contribute to the success of a leading company.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction.
- Qualifications: Strong communication skills and attention to detail are essential; teamwork is key.
The predicted salary is between 28800 - 43200 € per year.
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Customer Service Coordinator (Import Key Accounts - BCO), Ipswich
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Client:
Mediterranean Shipping Company
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
917f00391a83
Job Views:
6
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
Customer Service Coordinator - Import Key Accounts (BCO)
Full time, Permanent
We are looking for a Customer Service Coordinator to work within our Import Customer Service department. Excellent communication skills are required, to support both internal and external customers, answering enquiries quickly and professionally. The successful candidate will work within the BCO Key Accounts team to ensure all aspects of the role are handled efficiently and accurately, within the set KPI’s.
At MSC UK, our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us.
Skills and experience you’ll bring to us
At MSC we work as a team, we require someone with an excellent work ethic and attention to detail in order to keep excelling. We would like you to bring strong teamworking skills as well as drive and determination to excel at in your role to not just develop the team, but to develop yourself.
You will need strong communication skills and an eye for detail. Day to day, you will be using your communication skills to relay accurate and timely information to our customers, both written and verbal, providing a high level service to all MSC clients.
How you will help us and what you can expect
In this role, you will be providing efficient and effective customer service and communication to our customers across the world, ensuring that their shipping documents are accurate and error free. You will be a point of contact for our customers with the ability to manage your own workload to work in line with MSC and your team’s KPI’s.
This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success.
The key responsibilities for this role also include:
- Booking line deliveries and releasing merchant containers in line with customer instructions
- Ensure all documentation and funds (where appropriate) are received
- Manage containers off quay in accordance with commercial agreements
- Provide customer reports within agreed deadlines
- Contribute towards ideas & discussions for department evolution
- Utilise training plans to increase knowledge & experience
- Ensure flexible approach to colleagues and workload
If you feel that this is the next step in your career, please apply now.
#J-18808-LjbffrCustomer Service Coordinator (Import Key Accounts - BCO) in Ipswich employer: Mediterranean Shipping Company
At Mediterranean Shipping Company (MSC), we pride ourselves on fostering a collaborative and dynamic work environment in Ipswich, where our employees are empowered to excel in their roles. As a Customer Service Coordinator, you will benefit from comprehensive training and development opportunities, ensuring your growth within the company while contributing to our mission of delivering exceptional service to our global clientele. Join us to be part of a team that values communication, teamwork, and a commitment to excellence.
Contact Detail:
Mediterranean Shipping Company Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator (Import Key Accounts - BCO) in Ipswich
✨Tip Number 1
Familiarise yourself with the shipping and logistics industry, especially focusing on import processes. Understanding key terms and practices will help you communicate effectively during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations or role-playing scenarios related to customer service. This will prepare you to handle real-life situations and showcase your ability to provide excellent service.
✨Tip Number 3
Network with professionals in the shipping and logistics sector, particularly those who work in customer service roles. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 4
Research Mediterranean Shipping Company’s values and recent developments. Tailoring your conversation during interviews to reflect their mission and how you can contribute will make you stand out as a candidate.
We think you need these skills to ace Customer Service Coordinator (Import Key Accounts - BCO) in Ipswich
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and communication. Use bullet points for clarity and focus on achievements that demonstrate your attention to detail and teamwork.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how your skills and experiences make you a great fit for the Customer Service Coordinator position, especially in managing customer inquiries and documentation.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Mediterranean Shipping Company
✨Showcase Your Communication Skills
As a Customer Service Coordinator, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and professionally during the interview. Use examples from your past experiences where you successfully handled customer inquiries or resolved issues.
✨Highlight Teamwork Experience
This role requires strong teamwork skills. Share specific instances where you collaborated with colleagues to achieve a common goal. Emphasise how your contributions helped improve team performance or customer satisfaction.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this position. Prepare to discuss how you ensure accuracy in your work, especially when handling shipping documents or customer reports. Mention any tools or methods you use to maintain high standards.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential challenges you might face in the role and how you would address them. This will show your proactive approach and readiness to handle real-life situations.
