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For Companies At a Glance
- Tasks: Lead customer success strategies and deepen relationships with key clients.
- Company: Join Rialtas, a leader in accounting software for local councils.
- Benefits: Enjoy competitive pay, extra personal days, and a lifestyle reward.
- Other info: Hybrid role with opportunities for career growth and development.
- Why this job: Make a real impact in a collaborative team focused on customer satisfaction.
- Qualifications: Experience in customer success or account management is essential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Rialtas, part of the global Harris Computer family, is seeking a proactive and commercially focused Customer Success Manager to lead and grow our existing strategic customer relationships. Reporting to the Sales Manager, the Customer Success Manager will work closely with the Existing Inbound Sales Lead to align customer success activity with broader sales campaigns, revenue targets, and strategic priorities. This role will focus on deepening engagement with top strategic customers while developing scalable processes and frameworks for managing the wider client base.
Our offices are located in Uffcott, Wroughton near Swindon, easily accessible from Junctions 15 and 16 on the M4. This is a hybrid role, with on-site presence to be agreed. Occasional travel to client sites and UK-wide conferences will be required.
What you will do
- Customer Retention & Growth
- Own and drive the customer success strategy to strengthen relationships with our existing customers.
- Focus on top named strategic customers, ensuring high engagement, satisfaction, and identification of upsell and cross-sell opportunities.
- Collaborate with the Sales Manager to ensure sales campaigns and communications are aligned with customer needs and commercial goals as well as processes for managing and growing the customer base effectively.
- Revenue & Performance Management
- Identify and execute opportunities for upselling, cross-selling, and increasing customer lifetime value.
- Deliver on KPIs for the customer success and B2B sales functions, ensuring they align with business priorities.
- Monitor and report on key metrics, including retention, churn, customer satisfaction, and revenue contribution.
- Work to reduce attrition across all customer segments through proactive engagement and service delivery excellence.
- Collaboration & Communication
- Report to Sales Manager to align campaigns, messaging, and promotions with customer growth strategies.
- Collaborate cross-functionally with Professional Services (PS) to ensure customer bookings, campaigns, and communications run smoothly.
- Share insights and customer feedback to help shape product and service improvements.
- Reporting & Insights
- Provide regular reports to the Sales Manager on performance, trends, risks, and opportunities within the customer base.
- Maintain accurate customer records, pipeline updates, and activity tracking using CRM systems.
- Present strategic insights on retention, growth, and customer engagement to support data-driven decision-making.
- Build and update Customer Account plans for each of the named customers to understand their strategic landscape and opportunity development potential.
What we are looking for
- Skills & Experience
- Proven experience as a Customer Success Manager, Account Manager, or Relationship Manager, ideally within a software or B2B environment.
- Strong background in customer growth, retention, and revenue optimisation.
- Demonstrated success in identifying and delivering upsell and cross-sell opportunities.
- Excellent analytical and reporting skills, with experience working to KPIs and performance targets.
- Skilled communicator with strong relationship-building and influencing abilities.
- Proficiency in CRM platforms and customer analytics tools.
- Personal Attributes
- Customer-centric and commercially astute.
- Strategic thinker with strong operational execution skills.
- Data-driven with excellent problem-solving abilities.
- Collaborative, proactive, and adaptable in a fast-paced environment.
- Additional Requirements
- Own transport and a valid driving licence.
- Excited about joining an initially small team that cares passionately about its customers.
Rialtas is the market leader in providing accounting and administrative software and services for local councils in England and Wales. Rialtas is proud to be part of the Harris Computer family, a provider of mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia, and Australia. The opportunity for personal career growth, as a result, is significant.
Benefits
- Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays.
- Harris also offers all UK employees an annual Lifestyle Reward amounting ÂŁ325 per annum/pro rata.
Supporting your application
Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. If your application is progressed, please make us aware of any adjustments or additional support we can provide you with.
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfil your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!
- We empower our employees to make a difference.
- We have an award winning culture.
- We offer opportunity to learn.
- We are financially strong and we are owned by the largest software company in Canada (CSI).
- We have fun!
Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Customer Success Manager in Swindon employer: MediSolution
Contact Detail:
MediSolution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Success Manager. Highlight your experience in customer retention and growth.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer retention and growth, and show us how you can drive success for our strategic customers.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you've identified upsell opportunities or improved customer satisfaction in previous roles. Numbers speak volumes!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not only skilled but also a great fit for our team culture. Share what excites you about working with customers and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at MediSolution
✨Know Your Customers
Before the interview, research Rialtas and its customer base. Understand their needs and challenges, especially in the B2B software space. This will help you demonstrate your customer-centric approach and how you can enhance relationships with strategic customers.
✨Showcase Your Success Stories
Prepare specific examples of how you've successfully driven customer retention and growth in previous roles. Highlight any upselling or cross-selling achievements, as well as how you met KPIs. This will illustrate your ability to deliver results that align with the company's goals.
✨Be Data-Driven
Familiarise yourself with key metrics relevant to customer success, such as churn rates and customer satisfaction scores. Be ready to discuss how you've used data to inform your strategies and decision-making in past positions. This shows you're analytical and results-oriented.
✨Emphasise Collaboration Skills
Since the role involves working closely with sales and professional services teams, be prepared to discuss your experience in cross-functional collaboration. Share examples of how you've effectively communicated and aligned strategies with other departments to achieve common goals.