Technical Service Analyst in Plymouth

Harris Corporate IT (CIT) are seeking a skilled Technical Service Analyst to join our growing team on a permanent basis in Plymouth. The Technical Support Analyst provides frontline application support to customers while contributing to the needs of the deployment team. This role is primarily support-focused, with 80% performing support tasks and 20% performing deployments to the local staff.

Day-to-day responsibilities include:

• Handling support calls, tickets, and Teams meetings with customers to diagnose and resolve application issues
• Managing bug fixes and software enhancements, using discretion to effect timely solutions that ensure customer satisfaction and minimise downtime
• Delivering customer training sessions remotely
• Diagnosing and troubleshooting incoming calls, tickets, and emails for technical issues of moderate scope
• Responsible for timely resolution or escalation of technical issues
• Supporting legacy system maintenance and modernisation efforts
• Developing, documenting, and implementing standard operating procedures and guidelines
• Exercising judgement within defined procedures and practices to determine appropriate action

Requirements:

• Education in Computer Science, Information Technology, or relevant work experience
• 3+ years of experience within a technical support role
• Proven ability to diagnose and troubleshoot technical issues
• Experience working with ticketing systems to manage and document support requests
• Basic understanding of networking principles
• Analytical skills to assess, prioritise, and resolve issues efficiently
• Experience providing technical support in a software environment
• Experience diagnosing bugs and responding to support tickets

Please note: The successful applicant must be based in the UK and able to commute to our Plymouth office. Occasional travel to client sites for implementations may be required.

Harris offers an extremely competitive UK employee benefits programme, including 5 Personal Days leave entitlement over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting to £325 per annum/pro rata.

Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview.

Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, colour, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.