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- Tasks: Manage helpdesk calls and ensure smooth service delivery in a healthcare setting.
- Company: Join Compass Group UK&I, a leader in healthcare services with a focus on individuality.
- Benefits: Part-time hours, career progression, and a supportive work environment.
- Other info: Be part of a diverse team that values your unique talents and promotes growth.
- Why this job: Make a real difference in healthcare while developing your skills and career.
- Qualifications: Excellent customer service skills and the ability to adapt to changing priorities.
The predicted salary is between 24000 - 30000 £ per year.
We're currently recruiting a dedicated Night Helpdesk Operator to help ensure the smooth running Helpdesk at night in Healthcare on a part time basis, contracted to 24 hours per week. As a Night Helpdesk Operator, you will use your skills to maintain a high standard of facility management with the wider facilities team. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Here's an idea of what your shift pattern will be:
- Mon: Nights
- Tues: Nights
- Weds: Nights
- Thurs: Nights
- Fri: Nights
- Sat: Nights
- Sun: Nights
Could you bring your spark to Healthcare? Here's what you need to know before applying:
Your key responsibilities will include:
- Taking helpdesk telephone calls for a busy helpdesk service in a Healthcare setting
- Responsible for logging all cleaning, portering, waste, estates and medical equipment calls
- Assisting team with smooth running of service delivery and ensuring all tasks are allocated and completed in a timely manner
- Representing Compass Group UK&I and maintaining a positive brand image
- Complying with Health & Safety regulations
Our ideal Night Helpdesk Operator will:
- Have excellent customer service skills
- Be adaptable and easily embrace changing priorities
- Be a brilliant communicator and easily build relationships
- Strive for excellence in an eager and motivated manner
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
- Ensure all tasks are logged accurately and completed in a timely manner
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Night Helpdesk Operator in Watford employer: Medirest
Contact Detail:
Medirest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Helpdesk Operator in Watford
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working at Compass Group UK&I. A friendly chat can open doors and give you insider info about the Night Helpdesk Operator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and time management. We all know that being adaptable is key, so think of examples where you've successfully handled changing priorities.
✨Tip Number 3
Show your enthusiasm for the role! When you apply through our website, make sure to highlight your passion for helping others and your commitment to maintaining high standards in a busy helpdesk environment.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows you’re keen and professional. Plus, it keeps you on their radar as they make their decision!
We think you need these skills to ace Night Helpdesk Operator in Watford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your excellent customer service skills in your application. We want to see how you can bring a positive vibe to our helpdesk and make a difference for our customers.
Be Adaptable: In your written application, mention any experiences where you've had to adapt to changing priorities. We love candidates who can roll with the punches and keep things running smoothly!
Communicate Clearly: Since communication is key for this role, ensure your application is clear and concise. Show us how you can build relationships and represent our brand positively through your writing.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on your journey with us at StudySmarter.
How to prepare for a job interview at Medirest
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Helpdesk Operator. Familiarise yourself with the key tasks like logging calls and ensuring smooth service delivery. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and how you build relationships, as these are crucial for maintaining a positive brand image.
✨Emphasise Adaptability and Initiative
The job requires someone who can adapt to changing priorities and take initiative. Think of situations where you've had to think on your feet or adjust your plans quickly. Be ready to discuss how you handle pressure and make decisions that benefit customers.
✨Demonstrate Reliability and Timekeeping
Reliability is key for a Night Helpdesk Operator. Be prepared to talk about your timekeeping habits and how you ensure tasks are completed on time. You might even want to mention any systems or methods you use to stay organised and efficient during busy periods.