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- Tasks: Serve meals and provide excellent customer service to patients in a hospital setting.
- Company: Join Medirest, part of Compass Group UK&I, dedicated to healthcare catering services.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real difference in patients' lives while working in a dynamic team.
- Qualifications: No prior experience needed; just a passion for patient care and a willingness to learn.
- Other info: This role requires a DBS check, with costs covered by the employer.
The predicted salary is between 20000 - 30000 £ per year.
Are you looking for a new challenge? Do you have a passion for customer service? Would you like to contribute to the greater good of the healthcare field? If so, then we would love to hear from you!
A new opportunity has arisen for a Ward Hostess/Host to join the Medirest Family. We are looking for new members to join our highly dedicated Patient Dining team, who deliver outstanding catering services. As a Ward Hostess/Host you would provide a warm and welcoming environment for patients. Every day is different and by facilitating patients' nutrition and hydration needs, you can make a real difference!
Here's an idea of what your shift pattern will be:
- Mon: Full-time (Days)
- Tues: Full-time (Days)
- Weds: Full-time (Days)
- Thurs: Full-time (Days)
- Fri: Full-time (Days)
- Sat: Full-time (Days)
- Sun: Full-time (Days)
Key responsibilities:
- Provide menus, take orders from patients and support with all dietary and allergen queries.
- Prepare and deliver all refreshments and meals for breakfast, lunch and dinner service.
- Clear down ward areas and wash up dirty dishes ensuring that the kitchen is fully prepared for next service.
- Liaise with ward staff to ensure patients' needs are met in a timely manner.
- Offer great customer service by always putting the patient first.
Our ideal Ward Hostess/Host will:
- Have awareness of food & hygiene standards.
- Be passionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff.
- Be able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
- Be confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress.
- Take pride in what you do and have a willingness to learn and go the extra mile for our patients.
This position is subject to a Disclosure & Barring Service check; costs met by the employer. Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Ward Hostess/Host employer: Medirest
Contact Detail:
Medirest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Hostess/Host
✨Tip Number 1
Familiarise yourself with the healthcare environment. Understanding the basics of patient care and the importance of nutrition in a hospital setting can give you an edge during interviews. It shows your commitment to the role and helps you connect better with the team.
✨Tip Number 2
Highlight your customer service skills. As a Ward Hostess/Host, you'll be interacting with patients daily. Share specific examples from past experiences where you've gone above and beyond to ensure customer satisfaction, as this will resonate well with our values.
✨Tip Number 3
Demonstrate your ability to work under pressure. In a hospital environment, things can get hectic. Be prepared to discuss how you've successfully managed stressful situations in the past, showcasing your resilience and adaptability.
✨Tip Number 4
Show your willingness to learn. Since we value a positive attitude and a desire to grow, express your eagerness to develop new skills and take on challenges. This mindset is crucial for making a real difference in our patients' lives.
We think you need these skills to ace Ward Hostess/Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Ward Hostess/Host. Familiarise yourself with the key tasks such as taking orders, preparing meals, and providing excellent customer service to patients.
Tailor Your CV: Highlight any relevant experience in customer service or healthcare. Emphasise your ability to work under pressure and your passion for patient care. Make sure to include any skills related to food hygiene standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Medirest and how your values align with their commitment to patient care and diversity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Medirest
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help someone, especially in a healthcare or hospitality setting.
✨Demonstrate Your Communication Skills
As a Ward Hostess/Host, effective communication is key. Prepare to discuss how you would interact with patients, visitors, and healthcare staff. Think of scenarios where clear communication made a difference in your previous roles.
✨Highlight Your Teamwork Abilities
This role requires working closely with others, so be ready to talk about your experience in team settings. Share specific instances where you collaborated successfully with colleagues to achieve a common goal.
✨Prepare for Questions on Food Hygiene Standards
Since awareness of food and hygiene standards is crucial, brush up on basic food safety practices. Be prepared to answer questions about how you would ensure cleanliness and safety in the kitchen and dining areas.
