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- Tasks: Join our Patient Dining team as a Ward Hostess/Host, providing excellent service to patients.
- Company: Medirest, part of Compass Group UK&I, delivers top-notch catering services in healthcare settings.
- Benefits: Enjoy flexible shifts, a supportive environment, and the chance to make a real difference.
- Why this job: Be part of a caring team, enhance patient experiences, and grow your skills in a rewarding role.
- Qualifications: No prior experience needed; just bring your passion for customer service and willingness to learn.
- Other info: This role requires a DBS check, with costs covered by the employer.
The predicted salary is between 20000 - 28000 £ per year.
Are you looking for a new challenge? Do you have a passion for customer service? Would you like to contribute to the greater good of the healthcare field? If so, then we would love to hear from you!
A new opportunity has arisen for a Ward Hostess/Host to join the Medirest Family. We are looking for new members to join our highly dedicated Patient Dining team, who deliver outstanding catering services.
As a Ward Hostess/Host you would provide a warm and welcoming environment for patients, every day is different and by facilitating patient\’s nutrition and hydration needs, you can make a real difference!
Here\’s an idea of what your shift patterns will be: Rotating shifts
Please note: This role is contracted to weeks per year
Key responsibilities:
- Provide menus, take orders from patients and support with all dietary and allergen queries.
- Prepare and deliver all refreshments and meals for breakfast, lunch and dinner service.
- Clear down ward areas and wash up dirty dishes ensuring that the kitchen is fully prepared for next service.
- Liaise with ward staff to ensure patients\’ needs are met in a timely manner.
- Offer a great customer service by always putting the patient first.
Our ideal Ward Hostess/Host will:
- Awareness of food & hygiene standards
- Passionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff.
- Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
- Confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress.
- It doesn\’t matter if you\’ve never worked as a Ward Host / Hostess before. What does matter to us the most, is taking pride in what you do and a willingness to learn and go the extra mile for our patients.
- This position is subject to a Disclosure & Barring Service check; costs met by the employer.
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Job Reference: com/0701/H42406/52766036/R/BU #Medirest
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Ward Hostess/Host employer: Medirest
Contact Detail:
Medirest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Hostess/Host
✨Tip Number 1
Familiarise yourself with the healthcare environment. Understanding the basics of patient care and the importance of nutrition in a hospital setting can give you an edge during interviews. It shows your commitment to the role and helps you connect better with the team.
✨Tip Number 2
Highlight your customer service skills. As a Ward Hostess/Host, you'll be interacting with patients and staff regularly. Be prepared to share examples of how you've provided excellent service in previous roles, even if they weren't in healthcare.
✨Tip Number 3
Demonstrate your ability to work under pressure. Think of situations where you've had to manage multiple tasks at once or deal with challenging circumstances. This will show that you're capable of handling the demands of a busy ward environment.
✨Tip Number 4
Express your willingness to learn and adapt. Since the role may involve working with patients who are unwell, showing that you're open to training and feedback can set you apart. Emphasise your eagerness to contribute positively to the patient experience.
We think you need these skills to ace Ward Hostess/Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that demonstrate your ability to work in a team or under pressure. Emphasise skills related to food hygiene and patient care, as these are crucial for the Ward Hostess/Host position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to contribute to the healthcare field. Mention specific examples of how you have gone the extra mile for customers in the past, and express your enthusiasm for working with patients.
Highlight Relevant Skills: In your application, be sure to mention your communication skills, ability to handle dietary queries, and any experience you have in a hospital or similar environment. This will show that you understand the unique challenges of the role.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is important in a healthcare setting.
How to prepare for a job interview at Medirest
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating a warm and welcoming environment for patients.
✨Demonstrate Your Communication Skills
As a Ward Hostess/Host, you'll need to communicate effectively with patients, visitors, and healthcare staff. Prepare to discuss how you would handle dietary queries or concerns from patients, showcasing your ability to listen and respond empathetically.
✨Highlight Your Teamwork Abilities
This position requires working closely with other team members and ward staff. Be ready to talk about your experience working in a team setting, how you contribute to group dynamics, and how you can adapt to meet the needs of the business.
✨Prepare for Questions on Food Hygiene Standards
Since awareness of food and hygiene standards is crucial for this role, brush up on relevant regulations and best practices. Be prepared to answer questions about how you would ensure cleanliness and safety in food preparation and service.
