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- Tasks: Assist callers and manage requests in a professional manner.
- Company: Join a supportive healthcare team that values individuality.
- Benefits: Part-time hours, career progression, and ongoing training opportunities.
- Why this job: Make a difference in healthcare while developing your skills.
- Qualifications: Strong communication skills and a commitment to high standards.
- Other info: Dynamic work environment with a focus on teamwork and safety.
The predicted salary is between 13 - 16 £ per hour.
We're currently recruiting a dedicated Switchboard operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 30 hours per week. As a Switchboard operator, you will use your skills to maintain a high standard of facility management with the wider facilities team. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you bring your spark to Healthcare?
Here's what you need to know before applying:
- Receiving and assisting callers with their requests and/or complaints in an appropriate and professional manner consistent with their needs and which reflects the high standard of care and commitment provided by the Trust.
- Receiving and recording details of requests and/or complaints, checking information and providing the caller with a task ID and response time.
- Contact service providers.
- Allocate tasks to nominated officer, giving clear, concise and timely information.
- Update and maintain the Helpdesk database, ensuring all details relating to each task are clear and concise, updates are recorded, and records are closed once tasks have been completed.
- Provide a 24 hour monitoring and response service for the Trust’s alarm system, ensuring correct procedures are initiated on activation of an alarm.
- Maintain communications with service providers to ensure tasks can be tracked, and enquiries regarding progress can be dealt with efficiently.
- As part of the facilities team, assist with the monitoring of tasks to ensure they are completed in line with Service Level specifications.
- Ensure that a safe working environment is maintained, keeping work areas clean and tidy, reporting faulty equipment, and completing incident reports where required.
- Participate in ongoing training and development in conjunction with the Departmental Manager and Supervisor.
- Provide a comprehensive Helpdesk service to the Trust, Skanska, Medirest and HCP.
- Carry out duties in line with Departmental, Medirest, and Trust’s Policies and Procedures.
- As part of a team, ensure relevant information is shared, provide advice and assistance to team members.
Switchboard operator employer: Medirest
Contact Detail:
Medirest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard operator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those already working in facilities management. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Practice your phone skills! As a Switchboard operator, you'll be on the phone a lot. Try role-playing with a friend to get comfortable handling calls and addressing concerns professionally.
✨Tip Number 3
Show off your tech savvy! Familiarise yourself with Helpdesk databases and alarm systems. Mention any relevant experience during interviews to demonstrate you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Switchboard operator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Switchboard operator role. We want to see how you can bring your unique spark to our team!
Showcase Your Communication Skills: As a Switchboard operator, communication is key! Use your application to demonstrate your ability to handle calls professionally and efficiently. Share examples of how you've managed customer requests or complaints in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so make sure your details are easy to read and understand. This reflects the high standard we uphold at Healthcare.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Medirest
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Switchboard operator. Familiarise yourself with the key tasks mentioned in the job description, like handling calls and maintaining the Helpdesk database. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Switchboard operator, clear communication is crucial. Practice answering common interview questions out loud, focusing on being concise and professional. You might even want to role-play with a friend to simulate the experience of dealing with callers and their requests.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved issues or handled complaints. Be ready to share these during the interview, as it will highlight your ability to maintain a high standard of care and commitment, which is essential for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
