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- Tasks: Lead and manage essential healthcare support services like cleaning, catering, and security.
- Company: Join Medirest, a top provider of healthcare support services in the UK.
- Benefits: Enjoy perks like a pension scheme, discounts on travel and groceries, and wellness classes.
- Why this job: Make a real impact in healthcare while growing your career in a diverse and supportive environment.
- Qualifications: Experience in managing hospital support services and strong leadership skills are essential.
- Other info: Flexibility to work weekends may be required; this role is site-based.
The predicted salary is between 36000 - 60000 £ per year.
We are a leading provider of healthcare support services, committed to delivering excellence in hospital operations. We are seeking a dynamic and experienced Senior Services Manager to oversee the leadership of multiple essential services. This role is crucial in ensuring high standards in cleaning, catering, retail, security, and portering.
This role is predominantly site-based, with a generalised working week of Monday to Friday; however, flexibility to work weekends and bank holidays may be required.
This person will report directly to the General Manager and also serves as their key deputy, ensuring the smooth and efficient operation of all services.
Key Responsibilities:
- Managing and overseeing cleaning, catering, retail, portering, pest, and security services.
- Ensuring service excellence, regulatory compliance, and operational efficiency across all sites.
- Ensuring continuous improvement in service delivery is maintained, delivered, and increased.
- Managing budgets and supplier relationships effectively.
- Leading and motivating diverse teams to achieve high performance and customer satisfaction.
- Liaising with hospital management and teams as required.
- Ensuring compliance with health and safety regulations and industry standards.
About You:
- Proven experience in managing hospital support services.
- Strong leadership and operational management skills.
- Knowledge of healthcare regulations and compliance requirements.
- Ability to manage budgets, contracts, and supplier relationships effectively.
- Excellent problem-solving and decision-making abilities.
- Strong communication and stakeholder management skills.
- Ability to work under pressure in a fast-paced healthcare environment.
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme.
- Grow your career with our Career Pathways and MyLearning programmes.
- Quick access for you and your immediate family to a Digital GP and wider healthcare benefits.
- Exclusive travel discounts with TUI, Expedia, Booking.com, and many more.
- Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons, and many more.
- Up to 44% off cinema tickets to enjoy your favourite blockbuster.
- Receive cash rewards every time you spend and use them on a wide range of brands.
- Unwind with us with free wellness, mindfulness, and exercise classes.
- You can share all discounts and offers with your friends and families.
About Us:
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient, and visitor catering, domestics, portering, security, and reception, at over 130 NHS Trusts and private hospitals.
Job Reference: com/1802/41805009/52718938/STC #Medirest
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Support Services Manager employer: Medirest
Contact Detail:
Medirest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Services Manager
✨Tip Number 1
Familiarize yourself with the specific healthcare regulations and compliance requirements relevant to support services. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high standards in service delivery.
✨Tip Number 2
Highlight your experience in managing diverse teams effectively. Be prepared to share examples of how you've motivated teams to achieve high performance and customer satisfaction, as this is a key aspect of the role.
✨Tip Number 3
Showcase your problem-solving and decision-making abilities by preparing scenarios or case studies from your past experiences. This will help you illustrate your capability to handle challenges in a fast-paced healthcare environment.
✨Tip Number 4
Network with professionals in the healthcare support services sector. Engaging with industry peers can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Support Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing hospital support services. Focus on your leadership skills and any relevant achievements that demonstrate your ability to oversee multiple essential services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the healthcare sector and your commitment to service excellence. Mention specific examples of how you've improved service delivery or managed budgets effectively in previous roles.
Highlight Relevant Skills: In your application, emphasize your problem-solving abilities, communication skills, and experience with regulatory compliance. These are crucial for the Support Services Manager role and will help you stand out.
Prepare for Potential Questions: Think about how you would respond to questions regarding team management, budget handling, and compliance with health and safety regulations. Being prepared will help you convey confidence during the interview process.
How to prepare for a job interview at Medirest
✨Showcase Your Leadership Skills
As a Support Services Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing diverse teams and how you motivated them to achieve high performance and customer satisfaction.
✨Demonstrate Knowledge of Healthcare Regulations
Familiarize yourself with healthcare regulations and compliance requirements relevant to the role. Be ready to explain how you've ensured compliance in past positions and how you would approach it in this new role.
✨Discuss Budget Management Experience
Since managing budgets and supplier relationships is crucial, come prepared with examples of how you've effectively managed budgets in previous roles. Highlight any cost-saving initiatives you've implemented.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of specific challenges you've encountered in a fast-paced healthcare environment and how you successfully navigated them.
