At a Glance
- Tasks: Provide exceptional customer service and support patients' dining needs in a hospital environment.
- Company: Join the Medirest Family, part of Compass Group UK&I, dedicated to healthcare excellence.
- Benefits: Gain valuable experience, flexible shifts, and be part of a supportive team.
- Other info: Diversity is our strength; we celebrate unique talents and backgrounds.
- Why this job: Make a real difference in patients' lives while developing your skills in a rewarding role.
- Qualifications: Passion for patient care and willingness to learn; no prior experience required.
The predicted salary is between 22000 - 25000 £ per year.
Are you looking for a new challenge? Do you have a passion for customer service? Would you like to contribute to the greater good of the healthcare field? If so, then we would love to hear from you!
A new opportunity has arisen for a Ward Hostess/Host to join the Medirest Family. We are looking for new members to join our highly dedicated Patient Dining team, who deliver outstanding catering services. As a Ward Hostess/Host you would provide a warm and welcoming environment for patients. Every day is different and by facilitating patients' nutrition and hydration needs, you can make a real difference!
Here's an idea of what your shift pattern will be:
- Mon: Afternoons
- Tues: Afternoons
- Weds: Afternoons
- Thurs: Afternoons
- Fri: Afternoons
- Sat: Afternoons
- Sun: Afternoons
Key responsibilities:
- Provide menus, take orders from patients and support with all dietary and allergen queries.
- Prepare and deliver all refreshments and meals for breakfast, lunch and dinner service.
- Clear down ward areas and wash up dirty dishes ensuring that the kitchen is fully prepared for next service.
- Liaise with ward staff to ensure patients' needs are met in a timely manner.
- Offer great customer service by always putting the patient first.
Our ideal Ward Hostess/Host will:
- Have awareness of food & hygiene standards.
- Be passionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff.
- Be able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
- Be confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress.
It doesn't matter if you've never worked as a Ward Host / Hostess before. What does matter to us the most, is taking pride in what you do and a willingness to learn and go the extra mile for our patients.
This position is subject to a Disclosure & Barring Service check; costs met by the employer.
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Ward Host in St Helens employer: Medirest
At Medirest, part of Compass Group UK&I, we pride ourselves on being an exceptional employer that values diversity and fosters a supportive work culture. As a Ward Host, you will not only play a vital role in enhancing patient care but also benefit from opportunities for personal growth and development within the healthcare sector. Our commitment to employee well-being and a collaborative environment ensures that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Ward Host in St Helens
✨Tip Number 1
Get to know the company! Research Medirest and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing a warm and welcoming environment, think of examples from your past experiences where you've gone the extra mile for someone. Be ready to share these stories!
✨Tip Number 3
Network with current employees! If you can, reach out to people who work at Medirest or in similar roles. They can give you insider tips on what the company looks for and how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Medirest family.
We think you need these skills to ace Ward Host in St Helens
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love customer service! Share any experiences where you've gone the extra mile for someone, especially in a healthcare setting. We want to see that you genuinely care about making a difference.
Be Clear and Concise:Keep your application straightforward and to the point. Use simple language and avoid jargon. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff!
Highlight Relevant Experience:Even if you haven't worked as a Ward Host/Hostess before, think about any roles where you've interacted with customers or worked in a team. Let us know how those experiences have prepared you for this role. We value transferable skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your details!
How to prepare for a job interview at Medirest
✨Know Your Role
Before the interview, make sure you understand what a Ward Host does. Familiarise yourself with the key responsibilities like taking orders, preparing meals, and ensuring patient satisfaction. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you went above and beyond for someone. Whether it’s in a previous job or a volunteer position, be ready to share how you made a positive impact on someone's experience.
✨Demonstrate Your Team Spirit
Working as part of a team is crucial in a hospital environment. Be prepared to discuss how you collaborate with others, handle pressure, and adapt to changing situations. Highlight any experiences where teamwork led to successful outcomes.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you determine if the workplace is the right fit for you.
