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For Companies At a Glance
- Tasks: Deliver engaging training to domestic and housekeeping teams in a busy hospital environment.
- Company: Join Compass Group, a global leader in food and support services.
- Benefits: Flexible hours, competitive salary, and opportunities for professional development.
- Why this job: Make a real difference in healthcare by empowering frontline teams every day.
- Qualifications: Experience in training or coaching, excellent communication skills, and a passion for raising standards.
- Other info: Dynamic role with opportunities for growth in a supportive culture.
The predicted salary is between 24000 - 30000 ÂŁ per year.
Overview
Soft Services Trainer - Addenbrooke’s Hospital
Sector: Healthcare - Medirest
Employer: Compass Group UK & Ireland
Location: Addenbrooke’s Hospital, Cambridge
Hours: Flexible (across early, late, night & weekend shifts)
Salary: ÂŁ28,000 to ÂŁ30,000 DOE
Bring Your Training Expertise to One of the UK’s Leading Healthcare Environments
Compass Group’s Medirest division is looking for an enthusiastic and skilled Soft Services Trainer to support, develop, and empower our domestic and housekeeping teams within the busy, high‑performing environment of Addenbrooke’s Hospital. If you’re passionate about raising standards, developing people, and delivering exceptional service within healthcare settings, this role offers a rewarding opportunity to make a real difference every day.
What You’ll Be Doing
- Deliver engaging, hands‑on training sessions to domestic, housekeeping, and soft services staff across all shift patterns.
- Provide high‑quality onboarding for new starters and refresher training for existing colleagues.
- Train teams on cleaning methods, equipment use, infection prevention, waste management, linen handling, and patient area protocols.
- Deliver development training for supervisors and managers covering leadership basics, audits, documentation, and quality standards.
- Coach colleagues on safe systems of work, proper PPE use, and safety‑first behaviours.
- Ensure all training aligns with NHS cleaning standards, statutory guidelines, and internal policies.
- Conduct competency assessments and maintain accurate training records.
- Identify skill gaps and provide targeted learning solutions.
- Support operational audits and act as a subject‑matter expert for managers and team leaders.
- Provide on‑the‑floor coaching during live operations to reinforce best practice.
- Build strong relationships with colleagues, managers, and client stakeholders, promoting a culture of continuous improvement.
What We’re Looking For
You’ll be a confident communicator, an inspiring coach, and someone who takes pride in raising standards. Ideally, you will have:
- Experience delivering training or coaching in hospitality, healthcare, soft services, or facilities management.
- A strong understanding of domestic or housekeeping operations (hospital experience desirable).
- Excellent communication and interpersonal skills suited to a diverse workforce.
- The ability to motivate, develop, and engage colleagues at all levels.
- Flexibility to work across varying shifts to support a 24/7 hospital environment.
- Confidence delivering both classroom‑based training and hands‑on demonstrations.
- Strong organisational skills and an eye for detail around record‑keeping.
- Knowledge of infection control and safe cleaning practices (training can be provided).
- A proactive, practical approach with a passion for raising standards.
Desirable qualifications include:
- Train the Trainer or Level 3 Award in Education & Training
- IOSH Working Safely / Managing Safely
- BICSc or City & Guilds cleaning qualifications
About Compass Group
Compass Group is a global leader in food and support services, operating in over 25 countries with more than 590,000 colleagues worldwide. People are at the heart of everything we do, and we’re committed to creating an inclusive, supportive culture where everyone can thrive.
Soft Services Trainer employer: Medirest
Contact Detail:
Medirest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Trainer
✨Tip Number 1
Network like a pro! Reach out to current employees at Compass Group or in the healthcare sector. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to training and coaching. We should also think about how we can demonstrate our passion for raising standards and developing people during the conversation.
✨Tip Number 3
Showcase our hands-on experience! If we’ve delivered training before, let’s be ready to share specific examples of how we’ve made a difference. This will help us stand out as the ideal candidate for the Soft Services Trainer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the Compass Group family.
We think you need these skills to ace Soft Services Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Soft Services Trainer role. Highlight any training or coaching experience you have, especially in healthcare or hospitality settings.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for raising standards and developing people. Share specific examples of how you've made a difference in previous roles, and don’t forget to mention your flexibility with shift patterns!
Showcase Your Communication Skills: As a Soft Services Trainer, strong communication is key. In your application, demonstrate your ability to engage and motivate others. Use clear, concise language and make sure your personality shines through!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the quickest way for us to see your application and get you on the path to joining our fantastic team at Addenbrooke’s Hospital!
How to prepare for a job interview at Medirest
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Soft Services Trainer. Familiarise yourself with NHS cleaning standards, infection control protocols, and the specific training methods that are effective in healthcare settings. This will show your potential employer that you're not just interested in the role, but that you understand the nuances of the job.
✨Showcase Your Communication Skills
As a trainer, communication is key. Prepare to demonstrate how you would engage and motivate a diverse workforce. Think of examples from your past experiences where you've successfully delivered training or coaching sessions, and be ready to discuss these during the interview.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle real-life training situations. Prepare some scenarios where you might need to coach staff on cleaning methods or infection prevention. This will help you illustrate your hands-on approach and problem-solving skills, which are crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current training programmes in place, how success is measured, or what challenges the team faces. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.