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For Companies At a Glance
- Tasks: Lead and inspire NHS partnerships, ensuring top-notch Soft Facilities Management services.
- Company: Join Medirest, a leader in healthcare service management with a purpose-driven culture.
- Benefits: Competitive salary, pension scheme, digital GP access, and exclusive discounts.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Proven experience in Soft FM contract management and strong commercial acumen.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At Medirest, we don’t just manage services - we create environments where patients feel cared for, staff feel supported, and hospitals can thrive. We are now looking for an experienced, commercially astute Contract Director to lead and inspire our NHS partnerships across Central London.
This is a high-impact, senior leadership role where commercial excellence meets genuine purpose. You’ll work hand-in-hand with NHS stakeholders to deliver outstanding Soft Facilities Management services - from cleaning and catering to portering and retail - all while championing quality, compassion and patient experience.
If you’re passionate about people, driven by performance, and motivated by making a real difference in healthcare, this is a role where your leadership truly matters.
The Role
As Contract Director, you will take full ownership of large, complex NHS contracts, ensuring services are delivered safely, efficiently and with heart. You’ll balance commercial performance with exceptional service delivery, building high-performing teams and strong client relationships.
Key responsibilities include:
- Commercial Leadership
- Drive strong financial performance across soft FM and retail operations, with full accountability for budgets, forecasts and cost control.
- Identify and maximise revenue opportunities while delivering value for money.
- Contract & Performance Management
- Lead the management of all soft FM and retail contracts, ensuring SLAs and KPIs are consistently achieved.
- Ensure full compliance with governance, quality and regulatory standards.
- Operational Excellence
- Oversee day-to-day service delivery, setting high standards for safety, quality and customer experience.
- Continuously improve services with a focus on patient care and staff wellbeing.
- Stakeholder & Client Partnership
- Build trusted, collaborative relationships with NHS leaders, suppliers and internal teams.
- Act as a strategic partner, aligned to client priorities and patient outcomes.
- People & Culture
- Lead, inspire and develop senior management teams.
- Create a culture of accountability, engagement and continuous improvement.
- Risk & Compliance
- Proactively identify and manage risks across service delivery, compliance and finance.
- Ensure safe, secure and welcoming environments for patients, staff and visitors.
About You
You’re a confident, values-led leader with a strong commercial mindset and a passion for healthcare. You’ll bring:
- Proven senior leadership experience in Soft FM contract management, ideally within healthcare.
- Strong commercial and financial acumen with a track record of driving performance.
- Experience managing large-scale, complex contracts and multi-disciplinary teams.
- Excellent stakeholder management, negotiation and communication skills.
- A customer-first mindset, with a genuine commitment to patient experience.
- Strategic thinking and the ability to solve complex operational challenges.
What We Offer
We believe great leadership deserves great rewards. Alongside a competitive salary, you’ll receive a comprehensive benefits package, including:
- Contributory pension scheme.
- Career Pathways and MyLearning programmes to support your development.
- Digital GP access for you and your immediate family, plus wider healthcare benefits.
- Exclusive travel discounts with TUI, Expedia, Booking.com and more.
- Supermarket savings at Tesco, Sainsbury's, Morrisons and others.
- Up to 44% off cinema tickets.
- Cashback rewards across a wide range of major brands.
- Free wellness, mindfulness and exercise classes.
- The ability to share discounts with friends and family.
About Medirest & Compass Group UK&I
At Compass Group UK&I, we believe everyone deserves to feel valued, included and able to be their true self at work. We celebrate diversity and are proud to create environments where people can grow, succeed and make a meaningful impact. Diversity is Our Strength - and our people are at the heart of everything we do.
Soft FM Contract Manager in London employer: Medirest
Contact Detail:
Medirest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft FM Contract Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and facilities management sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Medirest and understanding their values. Think about how your experience aligns with their mission of creating caring environments. Be ready to share specific examples of how you've driven performance and improved service delivery in past roles.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your ability to inspire teams and build strong client relationships. Use stories that demonstrate your strategic thinking and problem-solving abilities, especially in complex contract management situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Medirest and making a difference in healthcare.
We think you need these skills to ace Soft FM Contract Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contract Director role. Highlight your leadership experience in Soft FM and any relevant achievements in healthcare to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for healthcare and how your values align with ours at Medirest. Don’t forget to mention specific examples of how you've driven performance in previous roles.
Showcase Your Stakeholder Management Skills: We love seeing strong communication and negotiation skills! In your application, provide examples of how you've built relationships with clients or stakeholders, especially in complex contract management situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference in healthcare!
How to prepare for a job interview at Medirest
✨Know Your Numbers
As a Contract Director, you'll need to demonstrate your financial acumen. Brush up on key metrics related to Soft FM and retail operations, such as SLAs, KPIs, and budget management. Be ready to discuss how you've driven financial performance in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to inspire and develop teams. Prepare to share specific instances where you've built high-performing teams or improved workplace culture, especially in a healthcare setting.
✨Understand the Client's Needs
Research Medirest and their partnerships with the NHS. Familiarise yourself with their values and mission. During the interview, articulate how you can align your strategies with their goals, particularly around patient care and stakeholder collaboration.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in complex operational challenges. Think of scenarios where you've had to manage risks or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
