Location: High Wycombe
Salary: £13.17 per hour
Contract Type: Weekend -Zero Hour Position
Saturday 7am-3pm
Sunday 7am - 2pm
Be the Voice That Keeps Everything Running
Are you a confident communicator who thrives in a fast-paced environment? Do you stay calm under pressure and enjoy helping people? If so, we'd love to hear from you.
We're looking for a reliable and professional Helpdesk & Switchboard Operator to join our team. In this important role, you'll be the first point of contact for callers, handling a variety of enquiries while helping to keep critical communications running smoothly.
Whether you're responding to routine requests, coordinating urgent issues, or supporting emergency situations, your professionalism and attention to detail will make a real difference.
What You'll Be Doing
- Operate a computer-based switchboard system.
- Answer and manage incoming calls and service requests.
- Monitor and respond to alarms, including fire, trauma and security alerts.
- Record and maintain accurate information and logs.
- Provide administrative and clerical support as required.
- Respond confidently and professionally to emergency situations.
- Liaise with internal teams and stakeholders to ensure issues are resolved efficiently.
- Deliver a high standard of customer service at all times.
What We're Looking For
- A confident and professional communicator.
- Calm and composed when working under pressure.
- Well organised with good attention to detail.
- Comfortable using computer systems and software.
- Adaptable and able to manage changing priorities.
- Reliable with excellent timekeeping and attendance.
- Proactive and able to work independently.
- Focused on delivering exceptional customer service.
Essential Skills & Experience
Previous office, helpdesk or switchboard experience
Strong communication and interpersonal skills
Good IT and administrative skills
Ability to remain calm in emergency situations
Flexible approach to working weekends and varying shift patterns
Why Join Us?
- Competitive hourly rate of £13.17 per hour
- A supportive and friendly team environment
- Varied and rewarding work where no two days are the same
- Opportunity to develop valuable customer service and operational skills
- A role where you'll make a genuine impact every day
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Helpdesk & Switchboard Operator (Weekends) in High Wycombe employer: Medirest
At Medirest, part of Compass Group UK&I, we pride ourselves on being an exceptional employer that values individuality and invests in the growth of our employees. As a Ward Hostess/Host, you'll enjoy a supportive work culture that prioritises patient care while offering flexible hours and opportunities for career progression. Join us in a rewarding environment where your contributions are recognised and celebrated, making a real difference in the lives of patients.
