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For Companies At a Glance
- Tasks: Lead critical support services in healthcare, ensuring operational excellence and patient safety.
- Company: Dynamic healthcare organisation focused on innovation and inclusivity.
- Benefits: Competitive salary, excellent benefits, and clear progression opportunities.
- Why this job: Make a real impact on patient care and lead diverse teams in a rewarding environment.
- Qualifications: 5+ years in operational leadership with strong knowledge of NHS standards.
- Other info: Opportunity to drive change and see the results of your work daily.
The predicted salary is between 36000 - 60000 £ per year.
Lead the services that make outstanding healthcare possible. Behind every exceptional patient experience is a seamless non-clinical operation. We’re seeking a Head of FM Operations to take ownership of some of the most critical support services in healthcare — Portering, Domestic Services, and Logistics — and lead them into the future. This is a high-profile senior leadership role with real autonomy and influence. You’ll shape strategy, drive operational excellence, and lead large, diverse teams in one of the UK’s most complex and rewarding healthcare environments. If you thrive on scale, pace, and purpose, this role offers all three.
The Impact You’ll Make
- Set the standard - Design and deliver a best-in-class Non-Food Service Delivery Model across multiple sites.
- Protect patients and people - Ensure absolute compliance with NHS, HSE, and contractual standards, with infection prevention and safety at the heart of everything you do.
- Lead high-performing teams - Inspire, develop, and empower multi-disciplinary operational teams to consistently deliver excellence.
- Transform performance - Use data, insight, and KPIs to drive smarter ways of working and measurable service improvements.
- Work as one system - Partner closely with clinical, operational, and senior stakeholders to align non-food services with patient care priorities.
- Drive change and innovation - Lead mobilisation, service redesign, and digital transformation initiatives across the estate.
- Deliver commercially - Own budgets, identify efficiencies, and ensure services are sustainable, resilient, and value-driven.
About You
You’re an experienced operational leader who understands that great healthcare relies on great support services. You’re equally comfortable setting strategy and being visible on the ground, and you know how to lead through complexity and change. You’ll bring:
- 5+ years’ experience leading large, multi-disciplinary operational teams (e.g. cleaning, portering, logistics, facilities).
- Strong knowledge of NHS or healthcare standards and regulated environments.
- A proven ability to engage, motivate, and develop teams at scale.
- Commercial acumen, with experience managing budgets and delivering services within financial targets.
- Confidence in change management, transformation, and stakeholder engagement.
- A genuine passion for service excellence, sustainability, and patient experience.
Why Join Us?
- A role with real influence over services that directly affect patient safety and wellbeing.
- A culture that champions innovation, inclusivity, and continuous improvement.
- Clear progression and development opportunities within a large, global organisation.
- The chance to lead at scale — and see the impact of your work every single day.
Ready to shape the future of healthcare operations? If you’re a strategic, people-focused leader who wants their work to truly matter, we’d love to hear from you. Apply now and help us create safer, smarter, and more sustainable healthcare environments.
Head of FM Operations employer: Medirest
Contact Detail:
Medirest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of FM Operations
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those in facilities management. Attend industry events or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in leading diverse teams and driving operational excellence. Share specific examples of how you've transformed performance in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in working with them. A well-timed email can make all the difference!
✨Tip Number 4
Prepare for interviews by understanding the latest trends in healthcare operations. Brush up on NHS standards and think about how you can contribute to service excellence. We want to see your passion for improving patient experiences shine through!
We think you need these skills to ace Head of FM Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of FM Operations role. Highlight your leadership experience in operational settings, especially in healthcare, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about healthcare operations and how your background makes you the ideal candidate. Be specific about your achievements and how they relate to our needs.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you inspire and develop teams, especially in complex environments. Share examples that demonstrate your ability to drive change and innovation.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Medirest
✨Know Your Stuff
Make sure you’re well-versed in the specifics of healthcare operations, especially around non-clinical services like portering and logistics. Brush up on NHS standards and be ready to discuss how you’ve ensured compliance in your previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your experience leading large, diverse teams. Think about how you’ve inspired and developed your teams in the past, and be ready to share specific stories that demonstrate your ability to motivate and engage others.
✨Data is Your Friend
Be prepared to talk about how you’ve used data and KPIs to drive performance improvements. Have a few examples ready where you transformed service delivery through insights and metrics, showing your analytical side.
✨Align with Their Vision
Understand the company’s goals and how they align with patient care priorities. Be ready to discuss how you can partner with clinical and operational stakeholders to enhance service delivery and drive innovation in healthcare operations.
