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- Tasks: Manage Soft FM services like cleaning and catering in a healthcare setting.
- Company: Join Compass Group UK&I, a leader in high-quality service delivery.
- Benefits: Enjoy perks like a pension scheme, digital GP access, and exclusive travel discounts.
- Why this job: Be part of a dynamic team that values diversity and fosters career growth.
- Qualifications: Experience in Soft FM management, strong leadership, and financial skills required.
- Other info: Opportunity to lead a high-performing team in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Do you have experience in Healthcare within Mental health and managing the provision of soft services, in this case predominantly catering and Cleaning? If so then Join Our Team as a Soft FM Contract Manager!
We are dedicated to delivering high-quality products and services to our clients while fostering a dynamic and inclusive workplace. As we continue to expand, we are looking for an experienced and commercially-minded Contract Manager to collaborate with our NHS teams, managing the full Soft Facilities Management (FM) service. This role is pivotal in ensuring the efficient delivery of Soft Facilities Management (FM) services, including cleaning, catering, portering, and retail operations. You will play a key role in driving financial performance, ensuring compliance, and enhancing customer satisfaction.
This role involves strategic planning, contract negotiation, compliance monitoring and team leadership, fostering a high-performance culture, to ensure that our contracts are managed efficiently and effectively. The ideal candidate will possess a strong background in Soft FM Contract management, excellent negotiation skills, and the ability to work collaboratively with various stakeholders.
Key Responsibilities
- Commercial Management: Oversee financial performance, including budgeting, forecasting, and cost control, ensuring services are delivered within budget while maximising revenue opportunities.
- Contract Management: Manage and monitor soft FM and retail contracts, ensuring compliance with SLAs and KPIs.
- Operational Excellence: Lead the daily operations of soft FM and retail services to deliver high-quality standards, safety, and customer satisfaction.
- Stakeholder Engagement: Build and maintain strong relationships with hospital management, service providers, and suppliers to ensure alignment and collaboration.
- Team Leadership: Lead and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
- Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring a safe environment for patients, staff, and visitors.
Qualifications and Experience
- Proven Experience: Significant experience in Soft FM management, preferably in a Mental Health healthcare setting or similar environment.
- Commercial Acumen: Strong financial management skills with a track record of managing budgets effectively and driving revenue growth.
- Leadership Skills: Proven ability to lead and inspire teams, with excellent communication and interpersonal skills.
- Contract Management Expertise: Demonstrated experience managing large-scale contracts and service providers, focusing on quality and compliance.
- Customer Focus: A strong commitment to delivering outstanding customer service within a healthcare or similarly complex environment.
- Problem-Solving Skills: Analytical and strategic thinking abilities to resolve complex challenges effectively.
What We Offer:
We ensure you\’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury\’s, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone\’s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive – Diversity is Our Strength! #J-18808-Ljbffr
Contract Manager employer: Medirest
Contact Detail:
Medirest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Familiarize yourself with the specific challenges and regulations in Soft FM management within the healthcare sector, especially in mental health. This knowledge will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 2
Network with professionals in the healthcare and facilities management sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends and best practices.
✨Tip Number 3
Prepare to discuss your experience with contract negotiation and compliance monitoring. Be ready to share specific examples of how you've successfully managed contracts and improved service delivery in previous roles.
✨Tip Number 4
Highlight your leadership skills by showcasing instances where you've led teams to achieve high performance. Emphasize your ability to foster a culture of excellence and accountability, which is crucial for this role.
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in Soft FM management, particularly within the healthcare sector. Mention specific roles and responsibilities that align with the job description, especially in mental health settings.
Showcase Leadership Skills: Demonstrate your leadership abilities by providing examples of how you've successfully led teams in previous roles. Highlight any initiatives you took to foster a high-performance culture and improve team dynamics.
Emphasize Financial Acumen: Detail your experience with budgeting, forecasting, and cost control. Use specific metrics or achievements to illustrate how you've driven financial performance in past positions.
Tailor Your Application: Customize your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. Use similar language and terminology to show that you understand the role and its requirements.
How to prepare for a job interview at Medirest
✨Showcase Your Experience in Soft FM
Be prepared to discuss your previous experience in Soft Facilities Management, especially within a healthcare setting. Highlight specific examples of how you've managed cleaning and catering services, focusing on compliance with SLAs and KPIs.
✨Demonstrate Financial Acumen
Since the role involves overseeing financial performance, come ready to talk about your budgeting and forecasting skills. Share instances where you successfully maximized revenue opportunities while keeping costs under control.
✨Emphasize Leadership Skills
The position requires strong team leadership. Be ready to discuss your approach to leading teams, fostering a culture of excellence, and how you've inspired your team to achieve high performance in past roles.
✨Prepare for Stakeholder Engagement Scenarios
Expect questions about how you build and maintain relationships with various stakeholders. Prepare examples that demonstrate your ability to collaborate effectively with hospital management, service providers, and suppliers.
