Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage Soft FM services in a dynamic healthcare environment.
- Company: Join Compass Group UK&I, a leader in facilities management.
- Benefits: Enjoy a comprehensive benefits package, including discounts and wellness classes.
- Why this job: Make a real impact on patient care while advancing your career.
- Qualifications: Experience in Soft FM management and strong leadership skills required.
- Other info: Embrace diversity and thrive in a supportive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Contract Director – Soft Facilities Management
Medirest | NHS | Surrey | Competitive Salary + Excellent Benefits
At Medirest, we create environments where patients feel cared for, staff feel supported, and hospitals can thrive. We’re now seeking an experienced and commercially astute Contract Director to lead our NHS partnerships across Surrey.
This is a senior, high-impact role where commercial performance meets real purpose. You’ll work closely with local NHS leaders to deliver exceptional Soft Facilities Management services — including cleaning, catering, portering and retail — while championing quality, compassion and the patient experience.
If you’re motivated by people, performance and making a meaningful difference in healthcare, this is a role where your leadership will truly shape outcomes.
The Role
As Contract Director, you will take full ownership of large and complex NHS contracts across Surrey, ensuring services are delivered safely, efficiently and with genuine care. You’ll balance commercial success with outstanding operational delivery, building high-performing teams and trusted client relationships.
Key ResponsibilitiesCommercial Leadership
- Drive strong financial performance across soft FM and retail operations
- Lead budgeting, forecasting and cost control
- Identify and maximise revenue opportunities while ensuring value for money
Contract & Performance Management
- Oversee soft FM and retail contracts, ensuring SLAs and KPIs are consistently achieved
- Maintain compliance with governance, quality and regulatory standards
Operational Excellence
- Ensure day-to-day services meet the highest standards for safety, quality and customer experience
- Champion continuous improvement focused on patient care and staff wellbeing
Stakeholder & Client Partnership
- Build trusted, collaborative relationships with NHS leaders, suppliers and internal teams across Surrey
- Act as a strategic partner aligned to client priorities and patient outcomes
People & Culture
- Lead, inspire and develop senior management teams
- Foster a culture of accountability, engagement and continuous improvement
Risk & Compliance
- Proactively identify and manage risks across service delivery, compliance and finance
- Ensure safe, secure and welcoming environments for patients, staff and visitors
About You
You are a confident, values-driven leader with strong commercial acumen and a passion for delivering outstanding healthcare services.
You’ll bring:
- Proven senior leadership experience in Soft FM contract management (ideally within healthcare)
- Strong financial and commercial skills with a track record of driving performance
- Experience managing large, complex contracts and multi-disciplinary teams
- Excellent communication, negotiation and stakeholder management skills
- A customer-first mindset and genuine commitment to patient experience
- Strategic thinking and the ability to solve complex operational challenges
What We Offer
Alongside a competitive salary, you’ll receive a comprehensive benefits package, including:
- Contributory pension scheme
- Career Pathways and MyLearning development programmes
- Digital GP access for you and your immediate family
- Exclusive travel discounts with TUI, Expedia, Booking.com and more
- Savings at major supermarkets
- Up to 44% off cinema tickets
- Cashback rewards across a wide range of brands
- Free wellness, mindfulness and exercise classes
- The ability to share discounts with friends and family
About Medirest & Compass Group UK&I
At Compass Group UK&I, we believe everyone should feel valued, included and empowered to be their true self at work. We are proud of our diverse workforce and the meaningful impact our people make every day.
Diversity is Our Strength — and our people are at the heart of what we do.
Contract Director employer: Medirest
Contact Detail:
Medirest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and facilities management sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to soft FM services and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your negotiation skills! As a Contract Director, you’ll need to showcase your ability to negotiate effectively. Role-play with a friend or mentor to refine your approach and boost your confidence before those crucial discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that dream role together!
We think you need these skills to ace Contract Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in Soft FM and any relevant leadership roles you've held. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Contract Director role. Share specific examples of your achievements in contract management and stakeholder engagement that align with what we’re looking for.
Showcase Your Commercial Acumen: Since this role involves financial performance, make sure to include any relevant experience with budgeting, forecasting, and cost control. We love seeing candidates who can demonstrate their ability to drive revenue growth!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Compass Group UK&I!
How to prepare for a job interview at Medirest
✨Know Your Soft FM Inside Out
Make sure you brush up on your knowledge of Soft Facilities Management. Understand the key services involved, like cleaning and catering, and be ready to discuss how you've successfully managed these in the past. This will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Financial Savvy
Since this role involves commercial management, be prepared to talk about your experience with budgeting, forecasting, and cost control. Bring examples of how you've maximised revenue opportunities in previous roles. Numbers speak volumes, so have some figures ready to back up your claims!
✨Demonstrate Leadership Skills
This position requires strong team leadership, so think of specific instances where you've led a team to success. Discuss your approach to fostering a high-performance culture and how you handle challenges within a team. Highlighting your interpersonal skills will resonate well with the interviewers.
✨Engage with Stakeholders
Stakeholder engagement is crucial in this role. Prepare to discuss how you've built and maintained relationships with various stakeholders in the past. Share strategies you've used to ensure alignment and collaboration, especially in a healthcare setting, as this will show your understanding of the unique challenges involved.
