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For Companies At a Glance
- Tasks: Lead and optimise essential healthcare support services for a world-class patient experience.
- Company: Join Addenbrookes Hospital, a leader in innovative healthcare solutions.
- Benefits: Competitive salary from £65,000 plus excellent benefits and career growth.
- Why this job: Make a real impact in healthcare while leading a passionate team.
- Qualifications: 5+ years in operational leadership within healthcare or large-scale facilities.
- Other info: Dynamic role with opportunities for transformation and innovation.
The predicted salary is between 65000 - 91000 £ per year.
Salary: Competitive from £65,000 + excellent benefits
Contract Type: Full-time, Permanent
Be the driving force behind safer, smarter, more sustainable healthcare services. Are you a passionate operational leader ready to make a measurable impact in healthcare support services? We’re looking for a Head of Non-Food Operations to lead and optimise essential service delivery across Portering, Domestic Services, and Logistics.
This is a senior leadership role with real influence — responsible for ensuring that non-food services are delivered efficiently, safely, and compassionately to support world-class patient care. You’ll shape strategy, drive innovation, and inspire a high-performing team in one of the UK’s most complex and rewarding operational environments.
What You’ll Do
- Lead and innovate - Design and deliver a high-performing Non-Food Service Delivery Model across multiple operational teams.
- Champion quality and compliance - Ensure services meet all NHS, HSE, and contractual standards while maintaining exceptional infection control and patient safety.
- Inspire and empower teams - Build, motivate, and develop multi-disciplinary teams to deliver service excellence and operational resilience.
- Drive performance and efficiency - Use data, KPIs, and insight to deliver smarter operations and measurable improvements in service delivery.
- Collaborate at every level - Partner with clinical and operational leaders to align non-food services with wider healthcare objectives.
- Lead transformation - Support mobilisation, process redesign, and digital innovation projects across the estate.
- Deliver commercial results - Manage budgets effectively, identify efficiencies, and ensure services operate sustainably and profitably.
What We’re Looking For
You’re a proven operational leader with a track record of success in large-scale facilities or healthcare environments. You know how to balance strategic vision with hands-on leadership and thrive in fast-paced, complex settings.
Essential experience and skills:
- 5+ years’ experience leading multi-disciplinary teams (e.g. cleaning, portering, logistics, or facilities).
- Strong knowledge of NHS or healthcare standards.
- Excellent people leadership and coaching skills.
- Commercially astute, with the ability to deliver high-quality services within budget.
- Confident in change management, transformation projects, and stakeholder engagement.
- Passionate about service excellence, sustainability, and patient experience.
Head of Soft FM - Addenbrookes Hospital in Cambridge employer: Medirest
Contact Detail:
Medirest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Soft FM - Addenbrookes Hospital in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work at Addenbrookes or similar institutions. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching the latest trends in soft FM and healthcare services. Show us you’re not just a candidate but a thought leader ready to drive innovation in the field.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've inspired teams and driven performance. We want to hear about your successes and how you’ve tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Soft FM - Addenbrookes Hospital in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Head of Soft FM role. Highlight your leadership in multi-disciplinary teams and any relevant healthcare experience to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about operational leadership in healthcare. Share specific examples of how you've driven performance and inspired teams in previous roles.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use metrics and data to demonstrate how you’ve improved service delivery or led successful transformation projects in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Medirest
✨Know Your Stuff
Make sure you’re well-versed in the specifics of non-food operations within healthcare. Brush up on NHS standards and be ready to discuss how you’ve successfully led teams in similar environments. This shows you’re not just a leader, but one who understands the nuances of the industry.
✨Showcase Your Leadership Style
Prepare examples that highlight your people leadership skills. Think about times when you’ve motivated teams or driven performance improvements. Be ready to explain how you inspire and empower others, as this role is all about building high-performing teams.
✨Data is Your Friend
Familiarise yourself with key performance indicators (KPIs) relevant to service delivery. Be prepared to discuss how you’ve used data to drive efficiency and improve operations in the past. This will demonstrate your analytical skills and your ability to make data-driven decisions.
✨Collaborate and Communicate
Think about how you’ve partnered with other departments or stakeholders in previous roles. Be ready to share examples of successful collaborations that aligned operational services with broader healthcare objectives. This will show you can work effectively across different levels of an organisation.