At a Glance
- Tasks: Lead and optimise non-food services for world-class patient care.
- Company: Addenbrookes Hospital, a leader in healthcare support services.
- Benefits: Competitive salary, excellent benefits, and career growth opportunities.
- Other info: On-site role with a focus on sustainability and service excellence.
- Why this job: Make a real impact in healthcare while leading innovative teams.
- Qualifications: 5+ years in operational leadership within healthcare or facilities.
The predicted salary is between 60000 - 80000 £ per year.
Be the driving force behind safer, smarter, more sustainable healthcare services. Are you a passionate operational leader ready to make a measurable impact in healthcare support services? We’re looking for a Head of Non-Food Operations to lead and optimise essential service delivery across Portering, Domestic Services, and Logistics.
This is a senior leadership role with real influence — responsible for ensuring that non-food services are delivered efficiently, safely, and compassionately to support world-class patient care. You’ll shape strategy, drive innovation, and inspire a high-performing team in one of the UK’s most complex and rewarding operational environments. This is an on-site role.
What You’ll Do
- Lead and innovate - Design and deliver a high-performing Non-Food Service Delivery Model across multiple operational teams.
- Champion quality and compliance - Ensure services meet all NHS, HSE, and contractual standards while maintaining exceptional infection control and patient safety.
- Inspire and empower teams - Build, motivate, and develop multi-disciplinary teams to deliver service excellence and operational resilience.
- Drive performance and efficiency - Use data, KPIs, and insight to deliver smarter operations and measurable improvements in service delivery.
- Collaborate at every level - Partner with clinical and operational leaders to align non-food services with wider healthcare objectives.
- Lead transformation - Support mobilisation, process redesign, and digital innovation projects across the estate.
- Deliver commercial results - Manage budgets effectively, identify efficiencies, and ensure services operate sustainably and profitably.
What We’re Looking For
You’re a proven operational leader with a track record of success in large-scale facilities or healthcare environments. You know how to balance strategic vision with hands-on leadership and thrive in fast-paced, complex settings.
Essential experience and skills:
- 5+ years’ experience leading multi-disciplinary teams (e.g. cleaning, portering, logistics, or facilities).
- Strong knowledge of NHS or healthcare standards.
- Excellent people leadership and coaching skills.
- Commercially astute, with the ability to deliver high-quality services within budget.
- Confident in change management, transformation projects, and stakeholder engagement.
- Passionate about service excellence, sustainability, and patient experience.
- In-depth knowledge of NHS Cleaning Standards.
- Strong Infection Prevention & Control (IPC) technical expertise.
- Expertise in specialist healthcare cleaning methods & technical equipment.
Head of Operations - Non Food in Cambridge employer: Medirest
Medirest, as part of Compass Group UK & Ireland, is an exceptional employer that prioritises the well-being and professional growth of its employees. With a vibrant work culture in the heart of London, we offer competitive salaries, comprehensive benefits including a pension scheme, and wellness sessions to support a healthy work-life balance. Join us to lead a talented team in delivering outstanding Soft FM services in a dynamic clinical environment, where your leadership will make a meaningful impact.
