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- Tasks: Lead a team to deliver excellent customer service and manage daily operations.
- Company: Join Waitrose & Partners, the UK's largest employee-owned business focused on quality and service.
- Benefits: Enjoy staff discounts, subsidised meals, and access to learning opportunities and hotels.
- Other info: Flexible working arrangements available; apply quickly as vacancies may close early.
- Why this job: Develop your career in a supportive environment while sharing your passion for food.
- Qualifications: Experience in customer-facing roles is essential; must be over 18.
The predicted salary is between 24000 - 36000 £ per year.
To deliver the best possible service and availability through excellent customer interaction and processes; demonstrating flexibility to meet the needs of the customer and the business.
Duties & Responsibilities:
- The role of the Team Leader is to support shop Leadership teams to deliver operational and service excellence, by engaging, motivating and leading Partners to meet daily operational requirements.
- This will involve a range of tasks including advising and serving customers, moving and replenishing stock, carrying out housekeeping activities, and handling cash and card transactions according to set procedures.
- You and your Partners may be expected to work in any area of the branch to support the wider team as required and to maintain the necessary business dress and hygiene standards.
Waitrose & Partners is committed to providing enriched experiences for our Partners and customers. We aim to ensure you enjoy your work, share your passion for food, and are well-trained, respected, and rewarded with a share in the profits. We seek someone who keeps up with food and drink trends, knows our products, takes pride in their work, and maintains high standards on the shop floor, ensuring a positive shopping experience for every customer.
We are inviting applicants who wish to develop their career with Waitrose and take on supervisory responsibilities within the relevant department after completing training.
Desired Experience, Skills & Qualifications:
- Experience in a customer-facing selling or service environment.
Additional Information:
- As a Partner, you will enjoy our benefits package including staff discounts, subsidised meals, discounts at local restaurants, subsidised learning opportunities, access to Partnership hotels, and more.
- Please only apply if you can fully commit to the advertised working hours and contract duration, as applications from those unable to do so cannot be considered.
- Vacancies may close early if we receive a high volume of applications, so we recommend applying promptly.
About The Partnership:
We are the largest employee-owned business in the UK, home to John Lewis and Waitrose. We are committed to building a happier world, innovating, and diversifying while maintaining our focus on price, quality, and service. As Partners, we share ownership and responsibility, working together with kindness and respect, embracing differences, and creating a place where everyone can thrive.
Important points to note:
- Some roles may require pre-employment vetting, including DBS checks and financial probity checks. We encourage quick completion of any vetting documents to avoid delays. DBS checks will be carried out by a registered third-party body.
- We support flexible working arrangements such as flexible or compressed hours, job sharing, or shorter contracts; please discuss these options during your interview.
Contact Detail:
Medirest Signature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supermarket Assistant, Team Leader Nights
✨Tip Number 1
Familiarise yourself with the latest food and drink trends. Being knowledgeable about current products and trends will not only impress during your interview but also show your passion for the role.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've motivated or supported a team in previous roles. This will highlight your capability to take on supervisory responsibilities.
✨Tip Number 3
Prepare to discuss how you handle customer interactions, especially in challenging situations. Providing specific examples will showcase your customer service skills and ability to maintain high standards.
✨Tip Number 4
Be ready to talk about your flexibility and willingness to work in various areas of the branch. Emphasising your adaptability will align well with the expectations of the Team Leader role.
We think you need these skills to ace Supermarket Assistant, Team Leader Nights
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Supermarket Assistant, Team Leader Nights. Tailor your application to highlight relevant experiences that demonstrate your ability to meet these requirements.
Highlight Customer Service Experience: Since the role involves excellent customer interaction, emphasise any previous experience in customer-facing roles. Provide specific examples of how you've successfully engaged with customers and contributed to a positive shopping experience.
Showcase Leadership Skills: As a Team Leader, you'll need to motivate and lead others. Include any leadership or supervisory experience you have, even if it's informal. Mention how you've supported team members or contributed to achieving team goals.
Express Your Passion for Food: Waitrose values a passion for food and drink trends. In your application, share your enthusiasm for food, any relevant knowledge about products, and how you keep up with industry trends. This will help you stand out as a candidate who aligns with their values.
How to prepare for a job interview at Medirest Signature
✨Show Your Customer Service Skills
As a Supermarket Assistant, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations and ensure a positive shopping experience.
✨Demonstrate Team Leadership Qualities
Since this role involves leading a team, it's essential to showcase your leadership skills. Discuss any previous experience where you motivated or supported a team, and explain how you can engage and inspire your colleagues to meet operational goals.
✨Know Your Products
Familiarise yourself with the food and drink trends relevant to the supermarket. Being knowledgeable about the products will not only impress your interviewers but also show your passion for the role and commitment to providing great service.
✨Be Ready to Discuss Flexibility
The role requires flexibility in working hours and tasks. Be prepared to discuss your availability and willingness to adapt to different areas of the branch. This shows that you're a team player who is ready to support the business's needs.