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- Tasks: Supervise scheduling of repairs and services while ensuring excellent customer care.
- Company: Join a dynamic team providing essential building maintenance for over 6,300 council houses.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for training.
- Why this job: Be part of a supportive team making a real impact in your community.
- Qualifications: Need admin experience, customer service skills, and at least 4 SQA standard grades.
- Other info: Work in a vibrant environment with over 150 multi-trade professionals.
The predicted salary is between 30405 - 30405 £ per year.
Job Description
To assist the Business Coordinator to supervise the Repairs Schedulers. To be responsible for all staff that schedule repairs and services; for daily work flow scheduling; for data collection and maintaining software/paper systems of all repairs and cyclical servicing information; to ensure excellent customer care; and for ensuring all procedures and data stored complies with the Scottish Housing Regulators requirements.
Responsibilities
To be responsible for the administration of the Council\’s repairs and maintenance appointment and workflow scheduling system and to ensure that all repairs and cyclic servicing is scheduled in line with agreed policy and procedure to meet key performance targets and provide value for money.
To undertake technical and administration duties as directed by the Business Coordinator to ensure key performance targets are met and that all data is recorded and presented in a manner that complies with the requirements of the Scottish Housing Regulator.
Be responsible for your own performance and to work in a positive manner within a team environment.
To provide good customer care in accordance with Council policy and to consider their needs in service delivery.
To comply with all Health and Safety and security procedures and guidelines. To undertake training as required.
The Individual
Considerable administration/technical experience in relation to workforce scheduling and accurately recording/storing data.
Previous customer contact experience 4 SQA standard grades or equivalent at level 3 or above including English and Maths *
Accuracy and attention to detail when recording information.
Ability to prioritise self and others, with good organisational skills.
Willingness to work in a demanding position where a flexible approach is required.
Self confident and self- motivated ICT skills.
Effective organisational/planning and time management skills.
Knowledge and understanding of workflow scheduling software
Effective communication skills (written or oral).
Proven track record.
Ability to work as part of a team or using own initiative where required.
Ability to relate well with all levels of staff and public
Ability to work in an open plan office/or different offices
Ability to work flexibly to meet the needs and demands of the service
Able to work under pressure to balance competing demands and sustain outputs
This is an exciting opportunity to become part of our Building Services team at the DLO, that directly employ over 150 multi trade and specialist support staff. Services provided include building maintenance and improvement services to the Council\’s 6,300 houses, as well as reactive and planned maintenance too other Council building that includes schools, offices and libraries.
Closing date – 15 August 2025
Starting Salary – £30,405.05
36.25hrs per week
£16.13 per hour
For further info please contact Julia Allan on 01343 829300
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Senior Scheduler - MOR10929 employer: Medirest Signature
Contact Detail:
Medirest Signature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Scheduler - MOR10929
✨Tip Number 1
Familiarise yourself with the specific workflow scheduling software mentioned in the job description. If you have experience with similar systems, be ready to discuss how your skills can transfer to this role.
✨Tip Number 2
Highlight your customer service experience during any informal conversations or networking opportunities. Being able to demonstrate your ability to relate well with the public and staff will set you apart.
✨Tip Number 3
Prepare examples of how you've successfully managed competing demands in previous roles. This will show your potential employer that you can handle the pressures of the position effectively.
✨Tip Number 4
Connect with current or former employees of the organisation on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Senior Scheduler - MOR10929
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Senior Scheduler position. Highlight key skills such as administration, customer care, and data management that are essential for the role.
Tailor Your CV: Customise your CV to reflect your relevant experience in workforce scheduling and customer service. Use specific examples that demonstrate your organisational skills and attention to detail, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention how your previous experiences align with the job's requirements and express your commitment to providing excellent customer care.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your information is clear and concise, as accuracy is vital for this role.
How to prepare for a job interview at Medirest Signature
✨Showcase Your Scheduling Experience
Make sure to highlight your previous experience with workforce scheduling. Discuss specific tools or software you've used and how you ensured accuracy in data recording, as this is crucial for the role.
✨Demonstrate Customer Care Skills
Prepare examples of how you've provided excellent customer service in past roles. This will show that you understand the importance of customer care in the context of repairs and maintenance.
✨Emphasise Teamwork and Flexibility
Be ready to discuss your ability to work within a team and adapt to changing demands. Share instances where you've successfully collaborated with others or adjusted your approach to meet service needs.
✨Prepare for Technical Questions
Since the role involves technical and administrative duties, brush up on relevant knowledge and be prepared to answer questions about workflow scheduling systems and compliance with regulations.
