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- Tasks: Coordinate maintenance work and ensure technicians are matched with the right tasks daily.
- Company: Join the UK's largest water company, serving over 16 million customers every day.
- Benefits: Enjoy 24 days holiday, a generous pension scheme, and health perks like counselling and physiotherapy.
- Why this job: Make a real difference in people's lives while working in a diverse and supportive environment.
- Qualifications: Strong communication skills and computer proficiency; customer service experience preferred.
- Other info: This is a hybrid role with flexible working options and a fixed-term contract until July 2026.
The predicted salary is between 20833 - 22500 £ per year.
As a Scheduler, you\’ll play an important part in making sure the right resources are available for both reactive and planned maintenance work. This role involves managing a large area and coordinating with different teams to meet various business needs every day. It’s all about delivering great service to our customers and helping our field teams work as efficiently as possible.
What you will be doing as a Scheduler
- You\’ll ensure that every technician has a full day of work, matching their skills to the right tasks. Strong communication with field teams, including managers and coordinators, will be essential to keep everything running smoothly and on time.
- You’ll monitor reactive work and ensure all tasks meet SLA targets. You\’ll respond promptly to alarms, escalate issues where needed, and manage the assignment and reassignment of work.
- Adhering to company processes—including health and safety protocols—is crucial, and you\’ll ensure all activities align with our policies.
- You’ll collaborate closely with various teams such as the field crew, planners, and resource coordinators, offering support where needed and resolving issues quickly.
- This is a role where continuous improvement is key. You’ll work alongside our Continuous Improvement Team to help drive positive change.
- You\’ll use Microsoft Office, SAP ECC, and Click to manage schedules and monitor progress.
Please note this is a fixed-term contract/Secondment until July 2026.
Working Hours:07:30-15:30- Monday to Friday.
Base Location: This is a Hybrid role – Tuesdays and Wednesdays will be based at Kemble Court, Reading, with the option to work the rest of the days from home.
What you should bring to the role
- Salary from £25,000 to £27,000 per annum, depending on skills & experience.
- Strong verbal and written communication skills in English.
- Solid computer skills, especially with Microsoft Excel, Word, and PowerPoint. Experience with Salesforce is desirable.
- Experience working in a fast-paced customer service environment.
- Good analytical skills, with the ability to identify and address potential issues.
- Previous experience in the Water/Wastewater industry is a plus, but not essential.
What’s in it for you?
- Annual Leave – 24 days holiday per year, increasing to 28 with the length of service. (Plus bank holidays)
- Generous Pension Scheme through AON.
- Performance-related pay plan up to 10% of salary.
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Find out more about our benefits and perks
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world\’s water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment. #J-18808-Ljbffr
Scheduler employer: Medirest Signature
Contact Detail:
Medirest Signature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, especially Microsoft Office and SAP ECC. Being proficient in these applications will not only help you during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight any experience you have in coordinating teams or managing schedules, even if it's from a different industry. This shows your ability to adapt and apply your skills in a new context, which is crucial for the Scheduler role.
✨Tip Number 3
Prepare examples of how you've successfully handled reactive work or met tight deadlines in previous roles. This will showcase your problem-solving skills and ability to work under pressure, both of which are essential for this position.
✨Tip Number 4
Research Thames Water's values and recent initiatives, particularly around continuous improvement and customer service. Being able to discuss these topics during your conversation will show your genuine interest in the company and its mission.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, resource management, and customer service. Emphasise any specific skills that align with the job description, such as strong communication abilities and proficiency in Microsoft Office.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Scheduler role at Thames Water. Mention how your background and skills make you a great fit for the position, and provide examples of how you've successfully managed schedules or coordinated teams in the past.
Showcase Analytical Skills: Since the role requires good analytical skills, include examples in your application that demonstrate your ability to identify and address potential issues. This could be through previous work experiences or projects where you improved processes.
Highlight Continuous Improvement Experience: If you have experience working on continuous improvement initiatives, be sure to mention it. Discuss how you contributed to positive changes in previous roles, as this aligns well with the expectations of the Scheduler position.
How to prepare for a job interview at Medirest Signature
✨Showcase Your Communication Skills
As a Scheduler, strong communication is key. Be prepared to discuss how you've effectively communicated with teams in the past, especially in fast-paced environments. Use specific examples to illustrate your ability to coordinate and resolve issues.
✨Demonstrate Your Analytical Abilities
Highlight your analytical skills by discussing how you've identified and addressed potential issues in previous roles. Prepare to share examples of how you monitored tasks and ensured they met targets, as this will be crucial for the role.
✨Familiarise Yourself with Relevant Software
Since the role involves using Microsoft Office, SAP ECC, and Click, make sure you're comfortable discussing your experience with these tools. If you have experience with Salesforce, mention it as it's desirable for the position.
✨Emphasise Continuous Improvement
The role requires a focus on continuous improvement. Be ready to talk about any initiatives you've been part of that aimed at driving positive change. This shows your commitment to enhancing processes and service delivery.