Response and Locality Delivery Coordinator

We are seeking a dedicated Response and Locality Delivery Coordinator to take charge of the Refugees, Resettlement & Migration Service (RRMS) volunteer scheme.

This important role will involve guiding and nurturing the growth of our volunteers, building strong partnerships, and focusing on improving their experience and the positive contributions they make within our community.

If you possess proven time management and organisational skills, and have the ability to genuinely inspire commitment and engagement from key stakeholders, combined with a methodical approach to tackling problems – we would like to hear from you!

Salary: £38,626 to £41,511 per annum and entitlement to Crawley Weighting Allowance: £561 per annum.

Contract Type: Fixed term contract for 12 months. Final start and end date will be confirmed with the successful candidate.

Working Pattern: Full-time (37 hours per week)

Location: Your base location will Crawley with required countywide travel.

Interview Date: week commencing 11 August 2025

Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.

This role requires the successful candidate to travel independently to various venues, council locations, and family homes across the County, including to areas that may not be easily accessible by public transport.

Regular attendance at your base location will also be necessary, and there will be opportunities for remote work. Final arrangements will be confirmed with the successful candidate.

This is essential for working closely with colleagues and families, offering them the vital face-to-face support they deserve.

About the Job

In this role, you will oversee a county-wide partnership volunteer programme, crafting and executing a dedicated plan that works closely with our existing volunteers and actively seeks out new partnerships.

Your efforts will be vital in fostering the integration and support of our families, making a real difference in their lives.

Our work in the Refugees, Resettlement & Migration Service brings a unique experience each day, filled with unexpected challenges and rewards! There are several key responsibilities that are likely to be integral to this role, including:

• Collaborate across the wider service to understand the ongoing needs of families, ensuring the programme aligns with service requirements.
• Take responsibility for managing the practical aspects of the scheme, including policies, procedures, resources, and expenses.
• Coordinate and deliver relevant training for volunteers and ensure that all community activities and events are developed and conducted in accordance with health and safety guidelines, is fully compliant, and adheres to the appropriate governance processes.
• Responsible for the daily management of the programme throughout West Sussex and for maintaining relationships with partners, including securing resources to support effective community engagement.
• To monitor, analyse, and generate accurate reports on volunteer data, as well as on any initiatives and projects aimed at developing this aspect of our business.

If you enjoy working in a fast-paced environment and relish being part of a close-knit team, supporting colleagues to deliver better outcomes for the residents of West Sussex, then this role could for you.

Required Qualifications and Skills

• Full valid UK driving licence.
• Degree-level qualification or equivalent relevant experience.
• Advanced theoretical, practical, and procedural knowledge within the specialist area, including an understanding of the principles, policies, and practices related to Refugee, Resettlement, and Migrated families.
• Experience in applying specialist knowledge, offering expert advice, and collaborating effectively with other agencies.
• Experience in preparing comprehensive documents and reports to inform others.
• Evidence of contributing to the delivery of a professional service while engaging efficiently and sensitively with a diverse range of clients.
• Demonstrates strong leadership and effective management and coordination skills, capable of guiding teams with clearly defined responsibilities, accountability, and success metrics.
• Self-motivated and skilled at inspiring others to successfully deliver projects.
• Excellent customer service skills and enjoys working with volunteers in a face-to-face environment.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Rewards and Benefits

We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

A laptop and mobile will be supplied if applicable to your role. You will benefit from 27 days annual leave rising to 28 days after 5 years\’ service, plus the opportunity to buy additional leave and an excellent local government pension scheme

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.

Further Information

The reference number for this role is CPP01163.

Does this sound like the opportunity for you? Click apply below, upload your CV and cover letter.

Your cover letter should:

• Outline your motivations for applying.
• Explain the skills and experience you can bring to the role (please refer to the key skills in the attached job description).

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, enhanced Disclosure and Barring Service (DBS) check, satisfactory references, and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.

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