At a Glance
- Tasks: Assist with customer service and administrative duties at the Adult Community Learning centre.
- Company: Join ACL, a provider of lifelong learning experiences for Essex residents.
- Benefits: Enjoy flexible hours, a supportive environment, and opportunities for personal growth.
- Other info: Part-time role with 18 hours per week; ideal for students seeking work-life balance.
- Why this job: Make a difference in your community while gaining valuable work experience.
- Qualifications: GCSE level education or equivalent experience; strong customer service skills required.
The predicted salary is between 12201 - 12201 £ per year.
Part Time Business Operations Assistant - ACL
Permanent, Part Time
£25,081 per annum
Location: Basildon
Closing Date: Wednesday 28th January 2026 at 11.59pm
Interview Date: W/C the 9th of February 2026
Please note that this opportunity is being offered on a Part Time basis, offering 29.5 hours per week covering the following days and times.
- Monday: 9.30am - 4.30pm at ACL Harlow
- Tuesday: 1pm - 7.30pm at ACL Harlow
- Wednesday: 9am - 4pm at ACL Basildon
- Thursday: 9am - 4pm at ACL Basildon
- Friday: 12 Midday - 3.30pm at ACL Basildon. If cover is required for ACL Harlow, hours would be 08:45 - 12:15pm
This post will be to work across the ACL Harlow and ACL Basildon sites; venues may differ from above dependant on business need.
The actual earnings for the 29.5 hours per week, for the year are £19,997.01 per annum.
The Opportunity
Adult Community Learning (ACL) is ECC\'s provider of lifelong learning experiences for Essex residents.
ACL offers qualifications to help people move nearer to, enter, or progress within the workplace or gain skills to enhance life chances. The service focuses many of its programmes and activities on the hardest to reach communities within Essex. ACL learners have access to a diverse range of accredited and non-accredited courses which encourage creativity, healthy lifestyles, social inclusion, and engagement.
The Business Operations Assistant will carry out effective front‑line duties by providing high quality customer service at our receptions and carrying out general duties around the centre to maintain the learner experience whilst in centre.
Accountabilities
- Deliver high quality \"first point of contact\" customer services to positively promote ACL, by efficiently handling customer enquiries and providing information, advice, and guidance (IAG).
- Provide service and support to a wide variety of customers such as those with English as a second language, mental health needs, disabilities, and additional needs.
- Ensuring the customer learning experience is positive by providing best possible customer services, working collaboratively with other ACL staff, and putting the learner at the heart of all we do. This will include activities such as assessment booking, face to face enrolments (full cost / non assessed subjects) and obtaining customer feedback.
- Contribute to the security of and access to the site, this will include activities such as:
- occasionally locking and unlocking buildings and acting as key holder responding to calls outside normal working hours, setting, checking, and turning off alarms.
- Issuing learner / visitor badges, stopping unauthorised access, safeguarding those in the centre, supporting the open / closing of centres as back up to premises and ensuring fire and Health and Safety requirements are fully met - PEEPS etc.
- Support the Business Operation leads in the day to day running of an ACL Centre by ensuring the needs of specific groups are met, utilisation is maximised, and the environment meets expectations.
- Where required (centre specific), ensure premises functions are fulfilled. Including: setting up rooms for private hire, joint responsibility with Premises Assistants for preparing refreshments for meetings and private hire and ensuring health and safety requirements in centres.
- Providing administration support to teams within ACL in a timely fashion to support the smooth running of the service. Contribute to the management of stock, ordering and delivery of goods and services required by the Business Operations team. Including: Banking / Petty Cash, contacting learners to remind them of upcoming assessments / events and supporting the skill hubs.
The Experience You Will Bring
Essential:
- Educated to level 2 (GCSE) or equivalent by experience.
- Proven customer service skills.
- Good communication skills and confident with face to face, phone, email, and remote interactions.
- Experience from customer facing roles.
Desirable:
- Able to work in a team and work under pressure.
- Requirement to travel between centres as and when needed - driving license desirable.
- Good working knowledge of IT and in particular Microsoft packages including Word, Excel, Teams, and Outlook.
Part Time Business Operations Assistant - ACL in Basildon employer: Medirest Signature
As a Part Time Business Operations Assistant at Adult Community Learning (ACL) in Basildon, you will be part of a dedicated team that prioritises lifelong learning and community engagement. ACL fosters a supportive work culture that values diversity and inclusivity, offering employees opportunities for personal and professional growth while making a meaningful impact on the lives of Essex residents. With flexible working hours and a focus on collaboration, ACL is an excellent employer for those seeking a rewarding role in education and community service.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Business Operations Assistant - ACL in Basildon
✨Tip Number 1
Familiarise yourself with the Adult Community Learning (ACL) programmes and services. Understanding their mission and the specific needs of the communities they serve will help you demonstrate your commitment to their goals during the interview.
✨Tip Number 2
Prepare examples from your past experiences that showcase your customer service skills, especially in diverse settings. Highlighting your ability to handle enquiries from various backgrounds will be crucial for this role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves face-to-face interactions and providing information, being articulate and clear will set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for lifelong learning and community engagement. Discuss any relevant volunteer work or personal experiences that reflect your passion for helping others, as this aligns well with ACL's values.
We think you need these skills to ace Part Time Business Operations Assistant - ACL in Basildon
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Part Time Business Operations Assistant position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Experience:Emphasise your customer service experience and any relevant roles you've held in the past. Use specific examples to demonstrate how you've successfully handled customer enquiries or supported diverse groups, as this is crucial for the role.
Craft a Strong Cover Letter:Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about working with Adult Community Learning. Mention your understanding of their mission and how you can contribute to enhancing the learner experience.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at Medirest Signature
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to communicate effectively with diverse groups, especially those with additional needs.
✨Familiarise Yourself with ACL's Mission
Understanding the core values and mission of Adult Community Learning will help you align your answers with their goals. Research their programmes and think about how your skills can contribute to enhancing the learner experience.
✨Demonstrate Teamwork and Adaptability
The job requires working collaboratively with other staff members. Prepare to discuss instances where you've worked as part of a team, especially under pressure, and how you adapted to changing circumstances to meet the needs of customers.
✨Prepare for Practical Scenarios
You may be asked to handle hypothetical situations related to customer service or centre operations. Think through potential scenarios, such as dealing with a difficult customer or managing multiple tasks, and outline how you would approach these challenges.
