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For Companies At a Glance
- Tasks: Support customers in branches or remotely, resolving queries and providing excellent service.
- Company: Join Lloyds Banking Group, a leader in sustainable banking with a focus on community impact.
- Benefits: Enjoy flexible working, a generous pension, private medical cover, and 22 days' holiday.
- Why this job: Grow your career with a structured skill progression framework in an inclusive environment.
- Qualifications: No financial experience needed; just bring your passion for helping people and teamwork.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 16000 - 28000 £ per year.
JOB TITLE: Customer Support
LOCATION(S): Leeds, Dewsbury and Wakefield. Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 28 hours a week, including Saturdays
WORKING PATTERN: Part-time
SALARY: £20,000 increasing to £20,750 after 6 months in role
We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £24,600 for our highest skill level
About this opportunity
As one of our Customer Support colleagues, you\’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.
You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).
Grow Your Career with Our Skill Progression Framework
Ready to take your career to new heights? Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and earning valuable accreditations. Whether you\’re starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth.
Begin with a solid foundation in Community Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.
About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What you\’ll need
- Crucially, you\’re a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers\’ shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you\’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers\’ needs are met.
- If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
About working for us
Our focus is to ensure we\’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it\’s why we especially welcome applications from under-represented groups.
We\’re disability confident. So, if you\’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days\’ holiday (increases over time), with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don\’t miss out on this opportunity to apply today.)
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Lloyds Banking Group - Customer Support - Leeds employer: Medirest Signature
Contact Detail:
Medirest Signature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Leeds
✨Tip Number 1
Familiarise yourself with Lloyds Banking Group's values and mission. Understanding their commitment to customer service and community support will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Practice your communication skills, especially in scenarios where empathy and problem-solving are key. Role-playing common customer interactions can prepare you to demonstrate your ability to connect with customers effectively.
✨Tip Number 3
Network with current or former employees of Lloyds Banking Group. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Be ready to discuss how you would handle specific customer scenarios. Think of examples from your past experiences where you've gone above and beyond for someone, as this aligns with the role's emphasis on customer care and integrity.
We think you need these skills to ace Lloyds Banking Group - Customer Support - Leeds
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly read the job description. Understand the key responsibilities and required skills for the Customer Support position at Lloyds Banking Group. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your genuine interest in the role and the company. Mention specific aspects of Lloyds Banking Group that resonate with you, such as their commitment to inclusivity and community support. Use this opportunity to showcase your people skills and empathy.
Highlight Relevant Experience: Even if you don't have direct experience in financial services, emphasise any customer service roles or experiences where you've demonstrated strong interpersonal skills. Provide examples of how you've successfully resolved customer queries or built relationships in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Medirest Signature
✨Show Your People Skills
As a Customer Support colleague, being a people person is crucial. During the interview, share examples of how you've built relationships and provided excellent service in previous roles or situations. This will demonstrate your ability to connect with customers.
✨Demonstrate Empathy
The role requires a genuine passion for helping others. Be prepared to discuss scenarios where you put yourself in someone else's shoes, showing empathy and understanding. This will highlight your commitment to customer care.
✨Highlight Team Collaboration
Collaboration is key in this role. Talk about experiences where you've worked closely with colleagues to achieve a common goal or resolve customer issues. This shows that you're a team player who values working together.
✨Prepare for Hybrid Working Questions
If you're applying for a hybrid position, be ready to discuss your home working setup. Ensure you can explain how you'll maintain productivity and provide excellent service from home, including having a quiet space and stable internet connection.
