At a Glance
- Tasks: Engage with library visitors, assist with inquiries, and promote reading and cultural activities.
- Company: Join Nottingham City Council, a diverse and innovative employer dedicated to community service.
- Benefits: Enjoy flexible working hours, a supportive team environment, and opportunities for personal growth.
- Other info: This role requires an enhanced DBS check and offers a casual contract with varied hours.
- Why this job: Make a positive impact in the community while enjoying a dynamic and varied work experience.
- Qualifications: Strong communication skills, customer service experience, and adaptability are essential.
The predicted salary is between 24790 - 25584 £ per year.
Contract Type: Casual
Working Hours: various: 0-hour contract
Worker Type: On-site
Salary: £24,790 - £25,584 per annum (pro-rata for part-time) or £15.10 per hour
Location:All Nottingham City Libraries (Primarily HMP)
We\'ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you\'ve been waiting for? Read on to find out more
Nottingham City Council is known for inclusivity and innovation, and we are continually working around the clock to deliver services for Nottingham\'s citizens, visitors and investors.
Our aspiration is to make Nottingham a Great City, but to do this, we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value differences.
About the Role
Nottingham City Libraries are seeking to recruit Casual Library Customer Advisors.
We\'re looking for someone with excellent customer service skills who loves helping others and who would welcome the chance to inspire people to read, learn and enjoy culture. As a Casual Library Customer Advisor, no two days would be the same. You may be taking a class visit from a local school, or helping someone to fill in a job application, or to choose their perfect book to read. Our libraries offer a wide range of services, and you will make sure that everyone\'s experience with us is a positive one. You will be enthusiastic, self-motivated, energetic and proactive in looking for ways to develop and improve library services and outcomes for customers. You will also be committed to supporting the delivery of arts, cultural and learning services delivered through libraries.
You will be asked to cover a variety of front-line roles on an ad hoc basis due to vacancies, sickness, and leave.
You may be asked to move site at the last minute, and may be asked at short notice to be able to cover a library for us.
We are looking for a variety of people to cover different elements of this role, including
- General cover at all our library locations
About You
The ideal candidate will have:
ESSENTIAL REQUIREMENTS:
- Excellent written and verbal communication skills
- Able to deliver high-level customer service to a wide range of citizens
- An excellent team player
- Able to organise, prioritise, and multitask
- An ability to use information technology as applied in the workplace
- Able to be flexible and adapt to work in different locations
This post is subject to an enhanced DBS check with a barred list check and an extra check to work within the HMP library.
You can find the job description for this post here
At Nottingham City Council, we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries,please contact Darren Smith, Customer Service Manager, by email at Darren.smith2@nottinghamcity.gov.uk
Closing Date: 18th July 2025
Please note that there may be occasions when we close the advert before the closing date, and we encourage you to apply as soon as possible.
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
#J-18808-LjbffrLibrary Customer Advisor (HMP Casual) in Nottingham employer: Medirest Signature
Nottingham City Council is an exceptional employer that prioritises inclusivity and innovation, creating a supportive environment for its workforce. As a Casual Library Customer Advisor, you will enjoy the flexibility of various working hours while contributing to the community by inspiring individuals through literature and culture. With a commitment to employee development and a diverse workplace, Nottingham City Council offers a rewarding experience for those looking to make a meaningful impact in the lives of Nottingham's citizens.
StudySmarter Expert Advice🤫
We think this is how you could land Library Customer Advisor (HMP Casual) in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Medirest Signature. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Medirest Signature before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Library Customer Advisor (HMP Casual) in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Medirest Signature:Your cover letter is your chance to shine! Tell us why you want to work at Medirest Signature specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Medirest Signature!
How to prepare for a job interview at Medirest Signature
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
