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- Tasks: Engage with library visitors, assist with inquiries, and promote reading and cultural activities.
- Company: Join Nottingham City Council, a diverse and innovative employer dedicated to community service.
- Benefits: Enjoy flexible working hours, a supportive team environment, and opportunities for personal growth.
- Why this job: Make a positive impact in the community while enjoying a dynamic and varied work experience.
- Qualifications: Strong communication skills, customer service experience, and adaptability are essential.
- Other info: This role requires an enhanced DBS check and offers a casual contract with varied hours.
The predicted salary is between 24790 - 25584 £ per year.
Contract Type: Casual
Working Hours: various: 0-hour contract
Worker Type: On-site
Salary: £24,790 – £25,584 per annum (pro-rata for part-time) or £15.10 per hour
Location:All Nottingham City Libraries (Primarily HMP)
We\’ve got an exciting opportunity available for talented individuals to join our workforce – perhaps this is the opportunity you\’ve been waiting for? Read on to find out more
Nottingham City Council is known for inclusivity and innovation, and we are continually working around the clock to deliver services for Nottingham\’s citizens, visitors and investors.
Our aspiration is to make Nottingham a Great City, but to do this, we need to be a Great Council, provide Great Services and recruit and develop a Great Workforce.
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value differences.
About the Role
Nottingham City Libraries are seeking to recruit Casual Library Customer Advisors.
We\’re looking for someone with excellent customer service skills who loves helping others and who would welcome the chance to inspire people to read, learn and enjoy culture. As a Casual Library Customer Advisor, no two days would be the same. You may be taking a class visit from a local school, or helping someone to fill in a job application, or to choose their perfect book to read. Our libraries offer a wide range of services, and you will make sure that everyone\’s experience with us is a positive one. You will be enthusiastic, self-motivated, energetic and proactive in looking for ways to develop and improve library services and outcomes for customers. You will also be committed to supporting the delivery of arts, cultural and learning services delivered through libraries.
You will be asked to cover a variety of front-line roles on an ad hoc basis due to vacancies, sickness, and leave.
You may be asked to move site at the last minute, and may be asked at short notice to be able to cover a library for us.
We are looking for a variety of people to cover different elements of this role, including
- General cover at all our library locations
About You
The ideal candidate will have:
ESSENTIAL REQUIREMENTS:
- Excellent written and verbal communication skills
- Able to deliver high-level customer service to a wide range of citizens
- An excellent team player
- Able to organise, prioritise, and multitask
- An ability to use information technology as applied in the workplace
- Able to be flexible and adapt to work in different locations
This post is subject to an enhanced DBS check with a barred list check and an extra check to work within the HMP library.
You can find the job description for this post here
At Nottingham City Council, we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries,please contact Darren Smith, Customer Service Manager, by email at Darren.smith2@nottinghamcity.gov.uk
Closing Date: 18th July 2025
Please note that there may be occasions when we close the advert before the closing date, and we encourage you to apply as soon as possible.
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
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Library Customer Advisor (HMP Casual) employer: Medirest Signature
Contact Detail:
Medirest Signature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Customer Advisor (HMP Casual)
✨Tip Number 1
Familiarise yourself with the services offered by Nottingham City Libraries. Understanding their range of offerings will help you engage confidently with customers and demonstrate your enthusiasm for promoting reading and learning.
✨Tip Number 2
Showcase your customer service skills in any interactions you have before applying. Whether it's through volunteering or part-time work, real-life examples of how you've helped others will make you stand out.
✨Tip Number 3
Be prepared to discuss your adaptability during the interview. Since the role requires flexibility in covering various locations and tasks, having specific examples ready will demonstrate your readiness for the job.
✨Tip Number 4
Reach out to current or former employees of Nottingham City Libraries on platforms like LinkedIn. They can provide insights into the work culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Library Customer Advisor (HMP Casual)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Library Customer Advisor. Tailor your application to highlight how your skills and experiences align with what Nottingham City Libraries are looking for.
Highlight Customer Service Skills: Since excellent customer service is essential for this role, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to deliver high-level customer service to diverse groups.
Show Flexibility and Adaptability: Emphasise your ability to adapt to different locations and roles within the library system. Mention any previous experiences where you successfully managed changes or took on varied responsibilities.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and effective communication is key, so ensure your written materials reflect your attention to detail.
How to prepare for a job interview at Medirest Signature
✨Showcase Your Customer Service Skills
As a Library Customer Advisor, excellent customer service is key. Prepare examples of how you've successfully assisted customers in the past, whether it's helping someone find a book or guiding them through a process. This will demonstrate your ability to connect with a diverse range of people.
✨Be Ready for Flexibility
The role requires adaptability as you may be asked to cover different locations and roles at short notice. During the interview, express your willingness to be flexible and share any experiences where you've successfully adapted to changing circumstances.
✨Highlight Teamwork Experience
Being an excellent team player is essential for this position. Think of specific instances where you've collaborated with others to achieve a common goal. This will show that you can work well within a team environment, which is crucial in a library setting.
✨Demonstrate Your Passion for Learning and Culture
Since the role involves inspiring others to read and learn, convey your enthusiasm for literature and cultural activities. Share your favourite books or authors and discuss how you believe libraries can positively impact communities. This passion will resonate well with the interviewers.
