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- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring a smooth check-in and check-out experience.
- Company: Join Marston's Inns, a celebrated pub company known for putting people first.
- Benefits: Enjoy 30% off at all venues, flexible hours, and a £4.50 meal deal while on shift.
- Why this job: This role offers a vibrant atmosphere, career growth opportunities, and a chance to make a real impact.
- Qualifications: No prior experience needed; just bring your friendly personality and willingness to learn.
- Other info: We celebrate individuality and support your well-being with access to mental health resources.
We’re on the lookout for a Hotel Receptionist to join our team!
Make a difference to the moments that matter to us and our guests.As the voice and face of Marston’s Inns, you’ll provide exceptional customer service – with a smile for our guests, from the point of booking/ checking-in, right through to check-out.
As a Receptionist you’ll:Pride yourself on creating a welcoming atmosphere for all guests. Whether you’ve previous experience or you’re just starting out, as long as you’re friendly and approachable, you’ll be off to a great start.
- Have proven system/ computer skills, or willingness to learn
- Be passionateabout providing great customer service, including dealing effectively and efficiently with any requests/ queries
- Be responsible for taking payments
- Work closely with the wider hotel and pub team to ensure business standards are met and delivered
What comes next is up to you:Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.
What you get from us:You’ll be joining a pub company that’s been voted – Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:
- 30% off at all our pubs, restaurants, and hotels
- A reliable hours contract, to give you the security you deserve
- Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
- Flexible and part time hours offered to work around your family or higher education
- Exciting range of high street, online discounts and cashback offers
- Fantastic range of apprenticeship programmes to support your career
- A friendly and lively atmosphere, working alongside passionate and diverse teammates
- Access to Licensed Trade Charity for financial, mental, and emotional well-being support
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.
Marston’s. Where people make pubs.
#J-18808-Ljbffr
Hotel Receptionist employer: Medirest Signature
Contact Detail:
Medirest Signature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and pub industry. Understanding the basics of hospitality can give you an edge during interviews, showing your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Since this role is all about creating a welcoming atmosphere, consider role-playing scenarios with friends or family to enhance your communication and problem-solving abilities.
✨Tip Number 3
Research Marston's Inns specifically. Knowing their values, recent news, and what makes them stand out as an employer will help you tailor your approach and demonstrate your enthusiasm for joining their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in hospitality. Emphasise any roles where you created a welcoming atmosphere or dealt with guest queries.
Craft a Personal Cover Letter: Write a cover letter that reflects your passion for providing excellent customer service. Mention why you want to work at Marston's Inns specifically and how your personality aligns with their values.
Showcase Your Skills: In your application, clearly outline your computer skills and willingness to learn new systems. If you have experience with payment processing or handling customer requests, be sure to include that.
Express Your Enthusiasm: Convey your excitement about the role and the opportunity to work in a lively atmosphere. Let them know you appreciate their commitment to employee well-being and career development.
How to prepare for a job interview at Medirest Signature
✨Show Your Personality
As a Hotel Receptionist, your personality is key. Be friendly and approachable during the interview to reflect the welcoming atmosphere you’ll create for guests. Smile and engage with the interviewer to showcase your customer service skills.
✨Demonstrate Your Customer Service Passion
Prepare examples of how you've provided excellent customer service in the past, even if it's from previous roles or experiences. Highlight your ability to handle requests and queries effectively, as this is crucial for the role.
✨Familiarise Yourself with Technology
Since the job requires system and computer skills, brush up on any relevant software or booking systems. If you lack experience, express your willingness to learn and adapt quickly to new technologies.
✨Research Marston's Inns
Take some time to learn about Marston's Inns and their values. Understanding their commitment to employee well-being and customer satisfaction will help you align your answers with their expectations during the interview.