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- Tasks: Assist in delivering top-notch customer service and community programmes.
- Company: Join East Ayrshire Leisure, dedicated to enhancing local community experiences.
- Benefits: Enjoy competitive pay, generous leave, and discounted fitness & golf memberships.
- Other info: Temporary position until March 2026, with specific working hours on Fridays and Sundays.
- Why this job: Perfect for those passionate about service and eager to grow in the leisure industry.
- Qualifications: Must demonstrate essential criteria from the job specification; honesty and ambition are key.
Are you enthusiastic and passionate about delivering excellent customer service and programmes within local communities? Do you want to develop yourself as a Leisure professional? We are looking for someone who is honest, ambitious, takes responsibility and is accountable for service delivery.
Please see the attached Key Activities and Job Specification which outline all responsibilities and duties for this post. TO BE CONSIDERED FOR INTERVIEW, CANDIDATES MUST DEMONSTRATE ON THE APPLICATION THAT THEY MEET ALL ESSENTIAL CRITERIA OF THE ATTACHED JOB SPECIFICATION.
In return, we offer competitive salaries, exceptional employer pension contribution, generous annual leave and discounted fitness & golf memberships.
Rate of Pay: £14.26 - £14.93 per hour
Hours of work: 11 hours per week every Friday 5.30pm - 8.30pm & Sunday 9.00am - 5.00pm
This is a temporary position until 31 March 2026.
Responsibilities and Our Values:
- Contribute to and deliver excellent customer service, and in doing so promote and recognise the importance of people in delivering our vision and values;
- Being honest and demonstrating integrity at all times;
- Engaging and inclusive with our people, partners and stakeholders;
- Striving for continuous improvement by being ambitious and aspirational in all that we do;
- Taking responsibility and being accountable for our organisation and our service delivery.
Additional Information:
We follow the national guidance in relation to pre-employment checks namely Safer Recruitment Through Better Recruitment. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level.
The duties of the post involve Regulated Work with children and/or protected adults, as specified in the Protection of Vulnerable Groups (Scotland) Act 2007. Successful applicants for such posts will be required to become a Protecting Vulnerable Groups (PVG) Scheme member in respect of Regulated Work with either or both of these groups as appropriate, or if they are already a Scheme member, be subject to a PVG Scheme Record Update, before any formal offer of employment can be made by East Ayrshire Leisure.
Please note: PVG members' records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG Scheme Record or Scheme Record Update, if relevant to the post being applied for, will be discussed with the applicant prior to any formal offer of employment being made.
Customer Experience Assistant - EAY11327 employer: Medirest Signature
Contact Detail:
Medirest Signature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant - EAY11327
✨Tip Number 1
Familiarise yourself with the values and mission of East Ayrshire Leisure. Understanding their commitment to community engagement and customer service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to deliver excellent customer service. Think about specific situations where you went above and beyond to meet customer needs, as this will showcase your suitability for the role.
✨Tip Number 3
Network with current or former employees of East Ayrshire Leisure if possible. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach to the application process.
✨Tip Number 4
Be ready to discuss how you embody honesty and accountability in your work. These traits are highlighted in the job description, so having concrete examples will strengthen your case during interviews.
We think you need these skills to ace Customer Experience Assistant - EAY11327
Some tips for your application 🫡
Understand the Job Specification: Carefully read the job specification attached to the listing. Make sure you understand all the essential criteria and responsibilities outlined, as you will need to demonstrate how you meet these in your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role of Customer Experience Assistant. Focus on customer service roles or any community engagement experience you have.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your commitment to the values mentioned in the job description. Use specific examples to illustrate your suitability for the role.
Provide Relevant References: When listing references, ensure you include at least two appropriate contacts, one being from your current or most recent employer. Make sure they are senior managers who can vouch for your work ethic and skills.
How to prepare for a job interview at Medirest Signature
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns with the company's values.
✨Demonstrate Integrity and Accountability
Be prepared to discuss situations where you took responsibility for your actions. Highlight instances where you demonstrated honesty and integrity, as these traits are crucial for the role.
✨Engage with the Interviewers
Treat the interview as a two-way conversation. Ask thoughtful questions about the company’s community programmes and how you can contribute, showing that you are engaged and interested in their mission.
✨Prepare for Reference Checks
Since references are an important part of the hiring process, ensure you have at least two relevant references ready. One should be from your current or most recent employer, ideally a senior manager, to meet the job's requirements.