At a Glance
- Tasks: Support residents in crisis and connect them with essential services.
- Company: Chorley and South Ribble Council, dedicated to community resilience.
- Benefits: Generous leave, hybrid working, pension, healthcare cash plan, and free parking.
- Other info: Opportunity for personal growth and meaningful community impact.
- Why this job: Make a real difference in people's lives while building community support.
- Qualifications: Empathy, strong communication skills, and case management experience.
The predicted salary is between 31537 - 33699 £ per year.
Location: Chorley and South Ribble
Contract: Full time (36.25 hours per week) / Fixed Term Contract (Until 31st March 2029)
Salary: £31,537 - £33,699
Closing Date: 14 June 2026
The UK Government has put in place a brand new programme to help people who are in crisis to access support as quickly as possible as well as taking the opportunity to build resilience within our communities. The Crisis and Triage Officer is a new role which is at the heart of supporting people coming to the council and seeking help. If you are passionate about supporting people and want to make a difference, this is your opportunity. As the role is shared with Chorley Council, you will be working in a team that is connecting different council departments as well as partners across the two boroughs, making sure people get the support and help they need.
Responsibilities:
- Speaking directly with our residents and supporting them through their applications for crisis support
- Helping residents and households to get in touch with other services that can support them
- You will be making the decisions on providing financial support to people in crisis
Qualifications:
- People who are able to understand a households lived experience and be empathetic and compassionate towards those who are experiencing a crisis
- Confident in being able to speak with residents over the phone or face to face when needed
- Able to manage case work in an efficient way and take care in meeting the needs of residents
- Take seriously their role in being representative of the councils and providing excellent customer service
Additional Requirements:
- This role requires some travel around our boroughs to commute between workplaces. You should have a valid driving licence or the equivalent mobility.
- Successful applicants will be subject to a DBS check (applied and paid for by the Council).
Benefits:
- 25 days annual leave plus bank holidays (and Christmas shutdown)
- Hybrid/agile working from day one
- Local Government pension
- Healthcare Cash Plan for cash back on health treatments
- Cashback website access for savings on brands you love
- Volunteering days
- Free parking
Crisis and Triage Officer employer: Medirest Signature
As a Crisis and Triage Officer with Chorley and South Ribble, you will be part of a dedicated team committed to making a real difference in the lives of residents facing crises. Our supportive work culture prioritises empathy and collaboration, offering excellent benefits such as a generous leave policy, hybrid working options, and opportunities for professional growth within local government. Join us in building resilience in our communities while enjoying a fulfilling career in a role that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Crisis and Triage Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to crisis support or local councils. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by practising common questions related to crisis management and empathy. We recommend role-playing with a friend to get comfortable discussing your experiences and how they relate to the role.
✨Tip Number 3
Show your passion! When you get the chance to speak with potential employers, let them know why supporting people in crisis matters to you. Authenticity goes a long way in making a memorable impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Crisis and Triage Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Crisis and Triage Officer. We want to see your passion for supporting people and how you can make a difference in our communities.
Showcase Your Empathy:In your written application, emphasise your ability to understand and relate to the lived experiences of those in crisis. We value empathy and compassion, so share examples that demonstrate these qualities.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points about your qualifications and experiences shine through without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity as a Crisis and Triage Officer.
How to prepare for a job interview at Medirest Signature
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Crisis and Triage Officer does. Familiarise yourself with the responsibilities, especially around supporting residents in crisis and connecting them to services. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Empathy and Compassion
Since this role requires a lot of interaction with people in distress, be prepared to demonstrate your empathetic side during the interview. Think of examples from your past experiences where you've shown compassion or helped someone in need. This will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations involving residents in crisis. Practice your responses by thinking through potential scenarios and how you would approach them. This will showcase your problem-solving skills and ability to manage casework effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of cases you might encounter, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
