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- Tasks: Coordinate and manage event bookings, ensuring exceptional customer experiences.
- Company: Levy is the official catering partner at Allianz Stadium, known for sustainable and high-quality food services.
- Benefits: Enjoy healthcare perks, exclusive discounts, meals on duty, and generous leave policies.
- Why this job: Join a dynamic team focused on sustainability and delivering memorable events in a fast-paced environment.
- Qualifications: Strong communication skills, detail-oriented, and experience in event operations are essential.
- Other info: Flexible hours required to support various event schedules.
The predicted salary is between 27000 - 36000 £ per year.
Conference & Events Planner – Allianz Stadium | Twickenham
£32,190 (basic) per annum, plus bonus & benefits
At Levy, we\’re proud to be the official catering partner of Allianz Stadium, managing all food and beverage services from public concessions to premium hospitality suites. Known for high-end, sustainable, and locally-sourced menus, Levy offers everything from quick match-day food and drink to fine dining experiences for members and corporate events. We emphasize sustainability through initiatives like reducing single-use plastics, using seasonal British produce, and minimizing food waste, enhancing the stadium experience year-round..
About the role:
Are you passionate about delivering exceptional customer experiences and keeping everything running smoothly behind the scenes? In this pivotal role, you\’ll be the first point of contact for clients, helping to coordinate and manage bookings with precision and care. You\’ll play a key part in driving sales, exceeding client expectations, and ensuring every detail is captured accurately to support a seamless handover to our Operations team. If you\’re highly organised, customer-focused, and thrive in a fast-paced environment, this is your chance to shine in a dynamic and rewarding position.
This full-time position is based on a 40-hour week over 5 days, with flexibility required to support event schedules.
Duties:
- Ensure all operations comply with health, safety, hygiene, and legislative standards, promoting a safe and secure environment for all stakeholders.
- Deliver exceptional customer service with professionalism, product knowledge, and a proactive attitude to exceed client expectations.
- Manage event logistics, including booking services, raising purchase orders, and preparing collateral such as menus, signage, and floor plans.
- Accurately input and manage event details in Ivvy, ensuring seamless handover and communication with the Operations and Accounts teams.
- Conduct client show rounds, tastings, and meetings to build strong relationships and ensure a clear understanding of requirements.
- Continuously seek opportunities to improve service delivery and contribute to operational efficiency and innovation.
- Stay informed on industry trends and apply relevant insights to enhance the customer experience and promote the company\’s image.
- Actively support team members, attend training sessions, and participate in internal meetings to foster collaboration and professional development.
Who you are:
- Strong communicator with excellent interpersonal and client-facing skills
- Highly organised, detail-oriented, and deadline-driven
- Collaborative and adaptable, with a proactive and people-focused approach
- Demonstrates integrity, accountability, and professionalism
- Commercially aware with knowledge of market trends and competitor activity
- Proficient in Microsoft Office, CRM systems, and event floorplanning tools
- Experienced in event operations, particularly within catering
- Committed to delivering quality and exceeding expectations
Benefits:
- Healthcare & Wellbeing – Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
- Exclusive Perks & Discounts – Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
- Workplace Benefits – Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
- Leave & Family Support – 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby\’s 1st birthday, and a holiday purchase scheme.
- Career & Financial Support– Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.
Who are Levy?
Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.
Why Join Us?
At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual\’s unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all.
We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.
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Conference & Events Planner - Allianz Stadium | Twickenham employer: Medirest Signature
Contact Detail:
Medirest Signature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Events Planner - Allianz Stadium | Twickenham
✨Tip Number 1
Familiarise yourself with the specific services and offerings at Allianz Stadium. Understanding their unique approach to catering and event management will help you speak confidently about how you can contribute to their goals during interviews.
✨Tip Number 2
Network with professionals in the events and catering industry, especially those who have experience at large venues like stadiums. Attend industry events or join relevant online groups to gain insights and potentially get referrals.
✨Tip Number 3
Stay updated on the latest trends in event planning and catering, particularly around sustainability. Being knowledgeable about current practices will not only impress your interviewers but also show your commitment to the company's values.
✨Tip Number 4
Prepare to discuss your previous experiences in detail, focusing on how you've successfully managed logistics and client relationships in fast-paced environments. Use specific examples that highlight your organisational skills and customer service excellence.
We think you need these skills to ace Conference & Events Planner - Allianz Stadium | Twickenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event planning and customer service. Use keywords from the job description, such as 'highly organised', 'detail-oriented', and 'exceptional customer service' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for event planning and your understanding of Levy's commitment to sustainability and exceptional service. Mention specific examples of how you've exceeded client expectations in previous roles.
Showcase Relevant Skills: In your application, emphasise your proficiency in Microsoft Office, CRM systems, and any event floorplanning tools you have used. Highlight your strong communication skills and ability to work in a fast-paced environment.
Research Levy and Allianz Stadium: Familiarise yourself with Levy's values and their role at Allianz Stadium. Understanding their focus on sustainability and customer experience will help you align your application with their goals and demonstrate your genuine interest in the position.
How to prepare for a job interview at Medirest Signature
✨Research the Company
Before your interview, take some time to learn about Levy and their commitment to sustainability and exceptional customer service. Understanding their values and recent initiatives will help you align your answers with what they are looking for.
✨Showcase Your Organisational Skills
As a Conference & Events Planner, being organised is key. Prepare examples from your past experiences where you successfully managed event logistics or coordinated multiple tasks simultaneously. This will demonstrate your ability to thrive in a fast-paced environment.
✨Prepare for Client Interaction Scenarios
Since you'll be the first point of contact for clients, think of scenarios where you provided exceptional customer service. Be ready to discuss how you handled difficult situations or exceeded client expectations, showcasing your interpersonal skills.
✨Familiarise Yourself with Event Management Tools
Levy uses specific tools like Ivvy for managing event details. If you have experience with similar software or can quickly learn new systems, mention this during your interview. It shows your readiness to adapt and contribute effectively from day one.