At a Glance
- Tasks: Support residents in settling into homes and maintaining tenancies.
- Company: A dedicated organisation focused on preventing homelessness and supporting communities.
- Benefits: Generous leave, hybrid working, pension scheme, and health cash plan.
- Other info: Flexible working arrangements available to suit your lifestyle.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Passion for helping others and strong communication skills are essential.
The predicted salary is between 31537 - 33699 £ per year.
- Role
- : Tenancy Support Officer (Housing Options)
- Location
- : Chorley
- Contract
- : Full time / Fixed Term Contract (24 months)
- Salary
- : 31,537 - 33,699
- Closing Date
- : 1st September 2026
Are you passionate about helping people build stable, successful futures in their homes?
If you enjoy working directly with residents, solving problems and making a real difference to people's lives, this could be the perfect role for you.
As our Tenancy Support Officer, you'll play a key part in preventing homelessness, helping people settle into new homes and giving them the confidence and skills to maintain their tenancy long term.
Every day brings new challenges and opportunities to support individuals and families at some of the most important moments in their lives.
- What you'll be getting up to
- Helping customers settle into accommodation and sustain their tenancy.
- Identifying risks and creating personalised support plans.
- Providing advice on budgeting, benefits and tenancy management.
- Delivering support in homes, community settings and by phone.
- Building customers' confidence, resilience and independence.
- Working with landlords and partner agencies to coordinate support.
- Providing housing advice, guidance and signposting.
- Supporting drop-in sessions and early intervention activities.
- Keeping accurate records and monitoring outcomes.
- Working with colleagues to achieve positive outcomes for customers.
- Who we're looking for
We're looking for a people person who is passionate about helping others overcome challenges and succeed in their homes.
You'll be a confident communicator who can quickly build trust, provide practical support and motivate customers to make positive changes.
You’ll be organised, proactive and able to manage a varied workload, while working collaboratively with colleagues, landlords and partner agencies.
Whether your background is in housing, homelessness, support work or another customer-focused role, you’ll understand how to work with people facing difficult circumstances and help them find lasting solutions.
Most importantly, you’ll share our commitment to preventing homelessness, building resilience and making a real difference to people's lives every day.
Relevant qualifications are welcome, but we value the right attitude, skills and experience just as much.
- Other requirements
- This role requires you to regularly use a vehicle therefore you must possess a valid UK Driving Licence.
- Our Benefits
- 25 days annual leave plus bank holidays (and Christmas shutdown)
- Hybrid/agile working from day one
- Local Government pension
- Healthcare Cash Plan for cash back on health treatments
- Cashback website access for savings on brands you love
- Volunteering days
- Free parking
Many of our colleagues work flexibly for us. We're always open to conversations around different working arrangements.
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Tenancy Support Officer in Chorley employer: Medirest Signature
Medirest Signature offers a vibrant work environment at Chorley Leisure, where employees are encouraged to engage with the community and promote health and fitness. With benefits like free gym access and a local government pension, the company prioritises employee well-being and development, making it an excellent choice for those seeking meaningful part-time employment in leisure services.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Support Officer in Chorley
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Medirest Signature.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Medirest Signature!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Medirest Signature, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Medirest Signature or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Support Officer in Chorley
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Medirest Signature:Before hitting send, make sure to tailor your application specifically to Medirest Signature! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Medirest Signature
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
