At a Glance
- Tasks: Manage housing applications and provide excellent customer service to residents.
- Company: Join a supportive Housing Options Service in Chorley.
- Benefits: Enjoy 25 days leave, hybrid working, and a Local Government pension.
- Other info: Flexible working arrangements available; perfect for students or those seeking a secondment.
- Why this job: Make a real difference in people's lives while kickstarting your career in housing.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 25989 - 26403 € per year.
Location: Chorley
Contract: Full time (36.25 hours per week) / Fixed Term Contract (12 months)
Salary: 25,989 - 26,403
Closing Date: 31 May 2026
About the role
Are you passionate about helping people and providing excellent customer service at times when it matters most? We're looking for a motivated and organised individual to join our Housing Options Service, supporting the delivery of Select Move and helping residents access social housing. This is a busy frontline service where you'll work as part of a rota, depending on service needs, so flexibility and teamwork are essential. Working closely with colleagues, you'll play a key role in delivering a consistent, high-quality service and a positive experience for every customer. This is a great opportunity for development and could provide a first step into a career in housing. It may also be well suited as a secondment for the right person.
Responsibilities
- Managing Select Move applications from start to finish, making sure they are assessed accurately and without delay.
- Reviewing evidence and making decisions on housing applications in line with policy.
- Speaking to customers every day, by phone, email and face to face, helping them understand their options.
- Attending drop‑in sessions as and when required where residents can get advice and guidance.
- Working with people who may be vulnerable or under pressure and handling those situations with care and professionalism.
- Keeping records up to date and making sure information is clear and accurate.
- Supporting wider teamwork, including responding to enquiries from councillors and MPs when needed.
Qualifications and Experience
- Experience and confidence in dealing with customers, including situations where people may be anxious or frustrated, while maintaining professionalism at all times.
- Ability to follow guidance and procedures, with a proactive approach and a focus on continuous improvement.
- Strong organisational skills, with the ability to manage a busy workload without losing attention to detail.
- Clear and natural communication skills, with the ability to engage with people from a wide range of backgrounds.
- Confidence in handling sensitive conversations and staying calm and professional under pressure.
- Willingness to learn and quickly take on new information.
- Comfortable using systems and maintaining accurate, up to date records.
Other Requirements
Successful applicants will be subject to a DBS check (applied and paid for by the Council).
Benefits
- 25 days annual leave plus bank holidays (and Christmas shutdown)
- Hybrid/agile working from day one
- Local Government pension
- Healthcare Cash Plan for cash back on health treatments
- Cashback website access for savings on brands you love
- Volunteering days
- Free parking
We offer flexible arrangements such as part‑time and compressed hours. If you’re interested in different working arrangements, we’re happy to discuss what’s possible.
Select Move Administrator in Chorley employer: Medirest Signature
Join our dedicated team in Chorley as a Select Move Administrator, where your passion for helping others and delivering exceptional customer service will make a real difference in the community. We offer a supportive work culture with opportunities for professional growth, flexible working arrangements, and a comprehensive benefits package including a Local Government pension and healthcare cash plan. This role not only provides a meaningful career path in housing but also allows you to engage with diverse individuals, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Select Move Administrator in Chorley
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on the Housing Options Service and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Select Move Administrator, especially your customer service skills and ability to handle sensitive situations.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed busy workloads in the past. Highlight your attention to detail and how you keep records accurate and up to date – this is key for the role!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the team dynamics or the challenges they face. This shows you're engaged and keen to contribute to the success of the service.
We think you need these skills to ace Select Move Administrator in Chorley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Select Move Administrator. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills:Since this role is all about helping people, don’t forget to share examples of your customer service experience. Talk about times when you've handled difficult situations with professionalism and care, as this will resonate with us.
Be Organised and Detail-Oriented:We love a candidate who can manage their workload effectively! In your application, mention any tools or methods you use to stay organised and ensure accuracy in your work. This will show us you're ready for the busy environment of our Housing Options Service.
Apply Through Our Website:To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Medirest Signature
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Select Move Administrator. Familiarise yourself with the key tasks like managing applications and supporting residents. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves dealing with customers, be ready to share examples of how you've handled challenging situations in the past. Highlight your ability to stay calm under pressure and maintain professionalism, especially when dealing with anxious or frustrated individuals.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities, so prepare to discuss how you manage your workload effectively. You might want to mention specific tools or methods you use to keep track of tasks and ensure accuracy in your work.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. Consider asking about the team dynamics or how success is measured in the Housing Options Service. It’s a great way to engage and leave a positive impression.
