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- Tasks: Provide excellent customer service and assist with housing management at Tatton Gardens.
- Company: Join a supportive council team dedicated to making a difference in the community.
- Benefits: Enjoy 25 days annual leave, healthcare cash plan, and local government pension.
- Why this job: Make a real impact by helping customers navigate their housing needs.
- Qualifications: Empathetic, professional, and able to handle complex enquiries under pressure.
- Other info: Opportunity for personal growth and community involvement.
The predicted salary is between 23600 - 25800 £ per year.
Location: Tatton Gardens, Chorley
Contract: Full time (36.25 hours per week) / Permanent
Salary: 27,694 - 29,064
Closing Date: 08 March 2026
Are you looking for a new career in housing and customer service? We have an exciting new opportunity to be a part of the Accommodation team working together to provide on‑site administration, excellent customer care and housing management to officers and managers at the council's Extra Care facility, Tatton Gardens.
What you’ll be getting up to:
- You will deliver a professional frontline service assisting customers to resolve queries and complaints, and provide information on all Council services.
- Deliver low level support tasks and inductions and help customers to manage appointments whilst contributing to their Personal Housing Plans and Care plans.
- Recognise the diversity of our customers promoting participation.
Who we’re looking for:
- Someone with the ability to deal with and respond to complex and sensitive enquiries.
- Someone with an empathetic but professional manner who can work independently but also work effectively with others.
- The ability to work under pressure and respond flexibly to all situations.
- The ability to respond positively to changes and challenges.
- Someone who can make a difference.
Other requirements:
Successful applicants will be subject to a DBS check (applied and paid for by the Council).
Our Benefits:
- 25 days annual leave plus bank holidays (and Christmas shutdown)
- Local Government pension
- Healthcare Cash Plan for cash back on health treatments
- Cashback website access for savings on brands you love
- Volunteering days
- Free parking
Housing Accommodation Officer in Chorley employer: Medirest Signature
Contact Detail:
Medirest Signature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Accommodation Officer in Chorley
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at councils or similar organisations. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and housing management. We suggest role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and problem-solving skills during interviews. Share real-life examples where you’ve helped someone through a tough situation, as this will resonate well with the values of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Accommodation Officer in Chorley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Accommodation Officer role. We want to see how you can bring your unique flair to our team at Tatton Gardens!
Showcase Your Customer Service Skills: Since this role is all about providing excellent customer care, don’t forget to include examples of how you've successfully handled queries or complaints in the past. We love seeing how you can make a difference for our customers!
Be Professional Yet Personable: While we appreciate professionalism, we also value a friendly approach. Use a tone that reflects your empathetic nature while maintaining a professional vibe. It’s all about striking that perfect balance!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Medirest Signature
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Accommodation Officer. Familiarise yourself with the responsibilities mentioned in the job description, like providing customer care and managing housing queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
Since this role involves dealing with sensitive enquiries, be prepared to demonstrate your empathetic approach. Think of examples from your past experiences where you've successfully handled difficult situations or provided support to customers. This will highlight your ability to connect with people and manage their concerns effectively.
✨Prepare for Pressure
The job requires working under pressure, so be ready to discuss how you handle stressful situations. Consider sharing specific instances where you’ve had to adapt quickly or manage multiple tasks at once. This will showcase your flexibility and problem-solving skills, which are crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the council's services, or the challenges they face. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.