At a Glance
- Tasks: Lead the day-to-day operations of historic venues and ensure excellent visitor experiences.
- Company: Join a passionate Culture and Heritage team in a vibrant community.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a local government pension.
- Other info: Flexible working arrangements and opportunities for personal growth.
- Why this job: Make a difference in preserving culture while engaging with the community.
- Qualifications: Customer service experience and a passion for culture and heritage.
The predicted salary is between 17189 - 18039 £ per year.
Location: Astley Hall, Chorley (requirement to work across Chorley and South Ribble)
Contract: Part Time (22.5 hours per week) / Permanent
Salary: 27,694 - 29,064 pro rata (17,189 - 18,039)
Closing Date: 31 May 2026
We are excited to offer an opportunity to join our Culture and Heritage team as a Duty Manager, supporting the delivery of high-quality visitor experiences across our historic venues. You'll work 3 days per week, Wednesday to Sunday, on a rota.
Responsibilities
- Take responsibility for the day-to-day operation of Astley Hall, and occasionally Worden Hall and other locations across Chorley and South Ribble.
- Play a key role in ensuring our sites are safe, welcoming, and engaging for all visitors.
- Lead shifts and coordinate casual staff and volunteers.
- Deliver excellent customer service and act as the main point of contact for visitors.
- Oversee building operations, including opening/closing and health & safety.
- Support the retail and visitor information offer.
- Contribute to continuous improvement through visitor feedback.
Qualifications and Experience
- Experience working in customer-facing roles.
- Ability to confidently coordinate people and activities during busy periods.
- Organised, proactive, and solutions-focused.
- Interest in culture, heritage, and local history.
- Can work flexibly across sites and hours.
Other Requirements
This role requires some travel around our boroughs. You should have a valid driving licence or the equivalent mobility.
Benefits
- 25 days annual leave plus bank holidays (and Christmas shutdown).
- Hybrid/agile working from day one.
- Local Government pension.
- Healthcare Cash Plan for cash back on health treatments.
- Cashback website access for savings on brands you love.
- Volunteering days.
- Free parking.
We welcome flexible working arrangements and encourage discussion of options such as part-time and compressed hours.
Culture and Heritage Duty Manager in Chorley employer: Medirest Signature
Join our Culture and Heritage team as a Duty Manager at Astley Hall, where you'll be part of a vibrant work culture that values community engagement and personal growth. With flexible working arrangements, generous annual leave, and a supportive environment for professional development, we are committed to providing meaningful employment that enriches both our staff and the visitors we serve. Experience the unique advantage of working in historic venues while contributing to the preservation of local heritage in Chorley and South Ribble.
StudySmarter Expert Advice🤫
We think this is how you could land Culture and Heritage Duty Manager in Chorley
✨Tip Number 1
Network like a pro! Reach out to people in the culture and heritage sector, especially those who work at Astley Hall or similar venues. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Show your passion! When you get the chance to meet potential employers, whether at events or interviews, let your enthusiasm for culture and heritage shine through. Share your ideas on enhancing visitor experiences – it’ll make you memorable!
✨Tip Number 3
Be ready to demonstrate your skills! Prepare examples of how you've successfully managed teams or improved customer service in past roles. This hands-on approach will show that you’re not just talk but can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Culture and Heritage Duty Manager in Chorley
Some tips for your application 🫡
Show Your Passion for Culture and Heritage:When writing your application, let your enthusiasm for culture and heritage shine through! Share any relevant experiences or interests that connect you to the role, as we love to see candidates who are genuinely excited about what we do.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of the Duty Manager role. We want to see how you can contribute to our team, so don’t be shy about showcasing your customer service skills and leadership experience!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Medirest Signature
✨Know Your Venues
Familiarise yourself with Astley Hall and Worden Hall. Understand their history, key features, and visitor experiences. This will help you demonstrate your passion for culture and heritage during the interview.
✨Showcase Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about times when you resolved issues or enhanced visitor experiences, as this is crucial for the Duty Manager position.
✨Demonstrate Leadership Abilities
Be ready to discuss your experience in coordinating teams, especially during busy periods. Highlight any instances where you led shifts or managed volunteers, as this will show your capability to handle the hands-on nature of the role.
✨Emphasise Flexibility and Organisation
Since the role requires working across different sites and hours, share examples of how you've successfully managed flexible work arrangements. Discuss your organisational skills and how you prioritise tasks to ensure smooth operations.
