At a Glance
- Tasks: Manage and enhance our HubSpot CRM to improve customer service and sales performance.
- Company: Join Mediq, the UK's leading distributor of medical products, dedicated to enhancing patient care.
- Benefits: Enjoy life assurance, sick pay, and a cycle-to-work scheme.
- Other info: Dynamic role with opportunities for professional growth in a supportive environment.
- Why this job: Be part of a transformative team that influences healthcare outcomes through innovative CRM solutions.
- Qualifications: Experience with HubSpot and a strong understanding of CRM data structures required.
The predicted salary is between 49500 - 60500 £ per year.
Mediq is the UK’s leading value-added distributor of medical products, providing healthcare professionals and institutions with essential supplies, expert knowledge, and tailored solutions to enhance patient care. Mediq is an international healthcare company with leading market positions in 13 countries. Headquartered just outside Utrecht, the Netherlands, we employ more than 2,500 people, all dedicated to improving healthcare outcomes and making care more accessible and affordable.
As a critical growth and investment market for the Mediq Group, Mediq UK plays a key role in the company’s long-term expansion strategy. Due to continued growth, Mediq UK is now recruiting for a CRM System Specialist to join our commercial team at our HQ in Castle Donington.
The UK Customer Services Manager will deliver a first-class service to our customers throughout the customer service process, utilising, enhancing, and developing the expertise of their team of Customer Service Managers and Advisors. Mediq UK is undergoing an ambitious commercial transformation, with Growth Hub (HubSpot) playing a central role in supporting sales, customer service and operational efficiency.
The CRM System Administrator will be responsible for the day-to-day management, governance and continuous improvement of the platform, ensuring it remains reliable, well-controlled and aligned to business processes while delivering trusted data and actionable insights. Reporting to the Commercial Transformation Manager, this highly visible role sits within the Commercial Transformation team and works closely with Sales, Marketing, Customer Contact Centre, Commercial Excellence, IT and Data teams, as well as external partners. It offers an excellent opportunity to influence Mediq UK’s commercial transformation by translating business requirements into scalable HubSpot solutions that improve sales discipline, customer experience and commercial performance.
Key Responsibilities:
- Platform ownership: Act as the day-to-day administrator for HubSpot Sales Hub, Service Hub, Marketing Hub, Content Hub and associated data capabilities within the agreed operating model.
- User administration: Manage users, teams, permissions, licences and access, ensuring appropriate controls and efficient use of paid seats.
- Configuration: Maintain properties, record layouts, pipelines, forms, lists, workflows, automation, notifications and other core configuration.
- Operational support: Investigate user issues, resolve incidents within the role’s remit and coordinate support with IT, Data, HubSpot and implementation partners where required.
- Platform monitoring: Monitor workflows, integrations, imports and synchronisation processes. Identify failures or unintended outcomes and coordinate their timely resolution.
- Data standards: Maintain agreed data definitions, mandatory fields, validation controls and record-management standards across companies, contacts, interactions, deals, tickets and other relevant objects.
- Data-quality monitoring: Identify duplicate, incomplete, inconsistent or outdated records and provide clear exception reporting to the relevant data owners and managers.
- Corrective action: Support teams in resolving data-quality issues and work with technical colleagues to address recurring or systemic causes.
- Compliance: Support appropriate data-retention, privacy, consent and access controls in line with Mediq policies and applicable data-protection requirements.
- Dashboard administration: Build and maintain trusted dashboards covering data hygiene, activity and engagement, pipeline, adoption, service performance and platform health.
- Reporting standards: Validate report logic and promote consistent definitions, filters and measures across teams and channels.
- Decision support: Turn platform data into clear and actionable insight for operational reviews, governance meetings and continuous-improvement activity.
What are we looking for?
We are looking for a practical, service-oriented HubSpot specialist who combines technical expertise with strong judgement and an understanding of how CRM supports commercial performance.
- Proven hands-on experience administering HubSpot, particularly Sales Hub & Service Hub. Experience with Marketing Hub is highly desirable.
- HubSpot Administrator certification or equivalent demonstrable expertise, with a commitment to maintaining current platform knowledge.
- Experience configuring properties, objects, pipelines, workflows, permissions, forms, lists, reports and dashboards.
- Strong understanding of CRM data structures, data quality, governance and controlled change.
- Experience supporting sales operations, pipeline governance or CRM adoption in a multi-team or multi-channel organisation.
- Experience working with integrations, APIs, SFTP data feeds or middleware is desirable, although coding expertise is not essential.
- An understanding of GDPR, consent management and appropriate controls for customer and contact data would be beneficial.
4x Life Assurance Sick Pay Cycle to work scheme Employee Assistance Programme
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
CRM System Specialist employer: Mediq
Mediq UK is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where teamwork and professionalism thrive. As a Class 2 Driver, you will enjoy a competitive salary, consistent hours, and the opportunity to contribute to the vital healthcare sector, all while working in a dynamic environment that values your skills and dedication. With a focus on employee growth and a commitment to maintaining high standards, Mediq UK ensures that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land CRM System Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mediq. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mediq before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM System Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mediq:Your cover letter is your chance to shine! Tell us why you want to work at Mediq specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mediq!
How to prepare for a job interview at Mediq
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
