About The Medinet Group:
The Medinet Group is a leading independent healthcare provider delivering highquality clinical services across the UK and Ireland. Our integrated divisions - Acute Services (Medinet), Outpatient Specialist Services (HealthHarmonie), and Mental Health & Wellbeing Services (HH Minds) - work in partnership with NHS organisations to improve patient access, reduce waiting times, and support sustainable healthcare delivery.
With more than 20 years' experience, partnerships with over 100 NHS Trusts, and more than 2 million patients treated, we have built a strong reputation for clinical excellence, service innovation, and operational reliability.
As we continue to grow and expand our services, we remain committed to strengthening our workforce and operational capabilities to ensure safe, efficient, and scalable healthcare delivery.
The Role:
We are seeking a motivated and detaildriven Patient Booking Administrator to support us in Wolverhampton via NHS Trust Wolverhampton.
This is a highly impactful, nonclinical role focused on delivering timely, wellcoordinated patient appointments and ensuring clinicians have accurate, complete information to provide safe and effective care. You will act as a key administrative link between patients, consultants, and clinical teams, supporting essential operational processes that help increase NHS capacity and improve patient experience.
If you are organised, patientfocused, and thrive in a fastpaced healthcare environment, this role offers the chance to contribute meaningfully to frontline service delivery and operational excellence.
What You'll Be Doing:
Patient Booking & Communication
- Acting as the first point of contact for patients regarding endoscopy appointment scheduling
- Contacting eligible patients in line with Trust/Health Board policies
- Recording all appointment outcomes accurately on Remedy and client systems
- Ensuring patients understand procedure information, preparation steps, and medication requirements
- Escalating any clinical queries or concerns to the nursing team
- Maintaining accurate logs of incoming and outgoing patient communications
Clinical Preparation & Results Management
- Reviewing patient results and flagging issues to consultants where appropriate
- Preparing patient notes, historic medical information, and endoscopy clinic lists
- Ensuring documentation is complete, accurate, and readily available - including for shortnotice clinics
Outcome Reporting & Audit
- Accurately recording clinical outcomes to support appropriate followup and enable correct billing
- Contributing to audit activities including reviewing historic outcomes
- Supporting stock management or consumables ordering as required
Service Improvement
- Participating in continuous improvement initiatives across Medinet
- Identifying operational or processrelated improvements to enhance workflow and patient experience
What We're Looking For:
Essential
- Previous experience in patient appointment booking, ideally within the NHS
- Strong communication skills with the ability to support patients sensitively and professionally
- Excellent organisational skills and strong attention to detail
- Ability to work under pressure and manage competing priorities
- Confident using patient administration systems, digital tools, and workflow technology
Desirable
- Experience working in endoscopy, theatres, or other clinical support environments
- Familiarity with Remedy or similar patient booking software
- Understanding of clinical list preparation and handling of patient results
Role Details
- Location: TBC (Wolverhampton Trust) (Onsite)
- Hours: 9am-5pm, 37.5 hours per week (Monday-Friday)
- Contract: Fixed term until December 2026 (with potential extension)
- Salary: £26,000 per annum (pro rata)
- Department: Patient Administration
Why Join Us?
- Collaborative Culture: Work closely with consultants, nurses, and operational teams
- PurposeDriven Work: Contribute to reducing NHS waiting lists and improving patient flow
- Professional Growth: Gain experience in patient pathways, booking systems, and clinical administration
- Benefits:
- 25 days annual leave + Bank Holidays (pro rata)
- Company pension
- Blue Light Discount Card
- Supportive, inclusive workplace environment
Safeguarding & Recruitment Statement
Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required.
We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required.
We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
